Brekeke and AI Voice Bot Commubo Join Forces for Seamless Integration
In a significant technological advancement, SoftFront Japan's AI voice bot, Commubo, has partnered with Brekeke, a leading provider of omnichannel contact center solutions, to introduce an innovative integration that enhances operational efficiency for businesses using Brekeke's contact center suite. This collaboration marks the first foray of a voice bot into the Brekeke environment, allowing for seamless voice communication and enabling advanced CRM interactions without additional licensing costs.
Traditionally, voice bots would connect customers to human operators through external lines, incurring additional transfer costs while failing to pass along caller information effectively. The new integration allows Commubo to be directly connected to the PBX, enabling internal extensions instead. This innovative approach not only slashes the costs associated with external transfers but also automates the retrieval of caller IDs. By effectively reducing both operational costs and the complexity for human operators, this integration breaks down barriers to the implementation of voice bots in contact centers.
This integration goes beyond mere cost savings; it enhances the customer experience dramatically. When a call is transferred from Commubo to a human operator, all conversational data—both textual and audio—is immediately displayed on the Brekeke CRM interface. This means operators are well-informed about customer interactions before they even pick up the call, allowing for a more efficient and informed response. Customers will no longer have to repeat their queries, which significantly shortens call durations and improves overall satisfaction.
Users currently utilizing the Brekeke Contact Center Suite will find this integration readily available without the need for acquiring additional licenses. It optimizes the existing PBX version and ensures that the latest software capabilities are being utilized for enhanced operational performance.
This integration initiative responds directly to demand for voice bot collaboration from Brekeke users. SoftFront Japan, now the authorized distributor for Brekeke products, leveraged their extensive understanding of these solutions to fast-track the testing and deployment of this voice bot integration—an enhancement that will be displayed during the Call Center/CRM Demo & Conference 2025 in Tokyo at Brekeke's booth (4E-16).
The groundwork for this collaboration leans heavily on SoftFront's rich history of IP telephony technology, allowing they have accrued vast experience in interoperability between various telecommunication systems and API integrations. As a result of this partnership, the reach of Commubo's "CTI/CRM integration solution" is expected to further expand, offering comprehensive support to a larger number of businesses in need of automated communication solutions.
For businesses interested in exploring the advantages of the Commubo voice bot, further details can be found on its official website. Commubo stands out as a natural conversation AI voice bot designed to handle complex voice interactions, integrating easily with a variety of systems and adaptable to the unique workflows of individual companies. It has successfully improved efficiency across countless industries by streamlining both inbound and outbound call operations.
The Brekeke Contact Center Suite boasts over ten years of successful implementations both domestically and internationally, representing a highly versatile contact center solution compatible with both cloud and on-premise environments. Brekeke PBX provides features such as direct collection of IP carrier lines, call recording, IVR, and WebRTC capabilities, ensuring both high scalability and cost-effectiveness. The system is designed to seamlessly integrate with other CRM solutions while accommodating inquiries from various sources, including SNS, bots, and web chat.
SoftFront Japan has dedicated itself to providing comprehensive communication platforms that facilitate expressive and effective connections through real-time voice, video chat, and messaging. Their recent focus includes leveraging automation technologies and AI in their cloud telephony service platform, "telmee," and their groundbreaking AI voice bot, "commubo." They aim to bring forward innovative communication solutions to various business fields.
Brekeke Inc. is a unique software manufacturer that develops contact center products in Japan, supplying solutions that integrate with Brekeke PBX known for its reliability in mission-critical environments for government and healthcare sectors. They stand out for their capabilities in providing OEM solutions to top medical device manufacturers in the United States.
For inquiries related to "Commubo," please contact:
SoftFront Japan
Phone: 03-6550-9930
E-mail: [email protected]
*All company names, product names, and services mentioned are trademarks or registered trademarks of their respective owners.
Seamless Internal Connections Reduce Costs
Traditionally, voice bots would connect customers to human operators through external lines, incurring additional transfer costs while failing to pass along caller information effectively. The new integration allows Commubo to be directly connected to the PBX, enabling internal extensions instead. This innovative approach not only slashes the costs associated with external transfers but also automates the retrieval of caller IDs. By effectively reducing both operational costs and the complexity for human operators, this integration breaks down barriers to the implementation of voice bots in contact centers.
Immediate CRM Updates Enhance Customer Experience
This integration goes beyond mere cost savings; it enhances the customer experience dramatically. When a call is transferred from Commubo to a human operator, all conversational data—both textual and audio—is immediately displayed on the Brekeke CRM interface. This means operators are well-informed about customer interactions before they even pick up the call, allowing for a more efficient and informed response. Customers will no longer have to repeat their queries, which significantly shortens call durations and improves overall satisfaction.
Users currently utilizing the Brekeke Contact Center Suite will find this integration readily available without the need for acquiring additional licenses. It optimizes the existing PBX version and ensures that the latest software capabilities are being utilized for enhanced operational performance.
Demonstrating Innovation at the Conference
This integration initiative responds directly to demand for voice bot collaboration from Brekeke users. SoftFront Japan, now the authorized distributor for Brekeke products, leveraged their extensive understanding of these solutions to fast-track the testing and deployment of this voice bot integration—an enhancement that will be displayed during the Call Center/CRM Demo & Conference 2025 in Tokyo at Brekeke's booth (4E-16).
Capitalizing on Experience in Automation Solutions
The groundwork for this collaboration leans heavily on SoftFront's rich history of IP telephony technology, allowing they have accrued vast experience in interoperability between various telecommunication systems and API integrations. As a result of this partnership, the reach of Commubo's "CTI/CRM integration solution" is expected to further expand, offering comprehensive support to a larger number of businesses in need of automated communication solutions.
For businesses interested in exploring the advantages of the Commubo voice bot, further details can be found on its official website. Commubo stands out as a natural conversation AI voice bot designed to handle complex voice interactions, integrating easily with a variety of systems and adaptable to the unique workflows of individual companies. It has successfully improved efficiency across countless industries by streamlining both inbound and outbound call operations.
About Brekeke Contact Center Suite
The Brekeke Contact Center Suite boasts over ten years of successful implementations both domestically and internationally, representing a highly versatile contact center solution compatible with both cloud and on-premise environments. Brekeke PBX provides features such as direct collection of IP carrier lines, call recording, IVR, and WebRTC capabilities, ensuring both high scalability and cost-effectiveness. The system is designed to seamlessly integrate with other CRM solutions while accommodating inquiries from various sources, including SNS, bots, and web chat.
About SoftFront Japan
SoftFront Japan has dedicated itself to providing comprehensive communication platforms that facilitate expressive and effective connections through real-time voice, video chat, and messaging. Their recent focus includes leveraging automation technologies and AI in their cloud telephony service platform, "telmee," and their groundbreaking AI voice bot, "commubo." They aim to bring forward innovative communication solutions to various business fields.
About Brekeke Inc.
Brekeke Inc. is a unique software manufacturer that develops contact center products in Japan, supplying solutions that integrate with Brekeke PBX known for its reliability in mission-critical environments for government and healthcare sectors. They stand out for their capabilities in providing OEM solutions to top medical device manufacturers in the United States.
Contact Information
For inquiries related to "Commubo," please contact:
SoftFront Japan
Phone: 03-6550-9930
E-mail: [email protected]
*All company names, product names, and services mentioned are trademarks or registered trademarks of their respective owners.
Topics Consumer Technology）
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