#Japan #Shibuya #wevnal #BX platform #BOTCHAN AICALL

Wevnal to Guide the Future of Customer Experience with AI

Wevnal, a leading innovator in the development of Brand Experience (BX) platforms, is excited to announce its participation in the upcoming online conference, CC AI Benchmark 2026, hosted by Edge Works Inc. Scheduled for July 15-16, 2026, this free event will showcase cutting-edge solutions tailored for contact centers. Wevnal will be demonstrating its renowned phone AI agent, BOTCHAN AICALL.

Why This Participation is Significant

In today's challenging environment, contact centers face three major obstacles: low call connection rates, rising operational costs, and inconsistent service quality. These issues are often exacerbated by staffing shortages during late hours and holidays, as well as employee turnover driven by customer harassment. The reliance on staff alone has revealed systemic limitations.

In response, we at Wevnal have expanded our expertise in enhancing Conversion Rate (CVR) and Lifetime Value (LTV) through our BX platform, BOTCHAN, into the realm of phone-based customer service. The BOTCHAN AICALL has been crafted to address these challenges head-on, automating telephone interactions based on the insights we've gathered.

An Unconventional Conference Format

The CC AI Benchmark 2026 conference will feature an innovative format where Takashi Chiba, CEO of Edge Works Inc., will engage with participating companies as a client, posing candid, industry-perspective questions during live sales and demo sessions. This unique approach promises an unbiased evaluation of each solution presented, including Wevnal's BOTCHAN AICALL, creating a transparent environment to demonstrate its capabilities.

Session Details

• - Session Title: Creating Results Without Compromising Customer Experience: Phone AI Agent
• - Date & Time: July 16, 2026, from 13:00 to 13:30 (Day 2, Voice Session #5)
• - Presenting Individual: Tomoki Morikawa, General Manager of BOTCHAN AICALL
• - Format: Online (Zoom Webinar) featuring a script-free sales session (proposal, demo, Q&A)

During this session, we will highlight how introducing AI solely for cost reduction risks diminishing the brand's customer experience. BOTCHAN AICALL draws from the knowledge of seasoned operators, effectively automating phone interactions while enhancing the understanding of customer context. This not only leads to high response rates but also increases order completion rates, resulting in tangible revenue boosts and higher CVR. Following the session, our dedicated Customer Success team will detail ongoing improvement cycles, enlightening attendees on why customers choose us.

The Power of BOTCHAN AICALL

BOTCHAN AICALL is an AI-driven phone agent that learns from experienced operators' interactions, automating calls in real-time while referencing customer data. Thanks to our unique technology, VoiceRAG®, the agent comprehends customer intents accurately, handling even complex inquiries efficiently. It ensures a service experience that maintains brand integrity, operating 24/7.

Three Key Strengths:

• - High-accuracy voice recognition and interaction
• - No-code setup for AI-enabled call center experiences
• - Automatic escalation features to human operators

Impressive Impact Metrics:

With BOTCHAN AICALL, we've observed a 99.8% response rate, an 80% reduction in costs, and an 85% automation rate—statistics that speak volumes about its efficacy. Furthermore, our commitment to information security is demonstrated by our compliance with the international standard ISO27001 and the Privacy Mark (P Mark).

About the CC AI Benchmark 2026 Event

The CC AI Benchmark 2026 will serve as an online platform for evaluating AI services targeted at contact centers, from the perspective of a client. This conference is an opportunity for attendees to have their most relevant questions addressed while gaining insight into various solutions through a comparative lens. An archive of sessions will be available for those who register, ensuring that no one misses valuable content.

To register for the event, visit: CC AI Benchmark 2026 Registration

About Wevnal

Founded in April 2011, Wevnal is based in Shibuya, Tokyo, and specializes in developing and providing BX platforms under the brand BOTCHAN. For more information, please visit our website: Wevnal Official Site.