#Japan #Tokyo #miraio #pluszero #Tokai Tokyo Securities

Introduction

In a recent interview, pluszero and Upsell Technologies revealed the strategic collaboration that led to the successful implementation of their AI operator, 'miraio,' at Tokai Tokyo Securities. This innovative system has been operational since March 2026 and has transformed the company's approach to customer interactions.

Background of the Implementation

Tokai Tokyo Securities faced significant challenges before adopting 'miraio.' The company struggled with maintaining operator efficiency and ensuring consistent customer service quality, especially during peak call times. Customers frequently experienced long wait times, impacting overall satisfaction. Recognizing the need for improvement, the company explored solutions that would integrate automated responses and AI capabilities within their operations.

Selection Criteria for 'miraio'

After a careful evaluation process comparing multiple solutions, Tokai Tokyo Securities ultimately selected 'miraio' primarily for its exceptional intent understanding capabilities. Key aspects of the decision included:

1. Handling Industry-Specific Terminology: 'miraio' showcased a remarkable ability to interpret and understand specialized jargon and nuanced expressions commonly used in the securities industry. This skill allowed it to accurately assess and respond to customer needs that were not easily articulated.

2. Support Structure and Flexibility: The integration of 'miraio' included a robust support system that ensured seamless transitions between AI and human operators. The AI could efficiently manage routine inquiries, while human staff focused on complex client issues without disrupting the workflow.

Impact of the 'miraio' Implementation

Since adopting 'miraio,' Tokai Tokyo Securities has witnessed substantial operational improvements. The AI has taken on the initial customer calls and routine inquiries, allowing human operators to dedicate their efforts to more intricate customer interactions. This shift not only minimized waiting times but also significantly enhanced customer satisfaction scores. Stakeholders now recognize the potential of creating a successful symbiosis between AI and human staff, paving the way for a more efficient customer service environment.

Enhancing Future Customer Success

The implementation of 'miraio' marks a significant step toward realizing an integrated approach to customer service, where both AI and human intellect play crucial roles. By embracing the strengths of both systems, Tokai Tokyo Securities aims to set a new standard for customer engagement, ensuring timely service and improved satisfaction rates.

About the AI Operator 'miraio'

'miraio' is engineered using patented technology known as AEI (Artificial Elastic Intelligence), designed to minimize hallucination and deliver natural interaction patterns that facilitate comprehensive customer service. Its advanced context understanding and intent recognition capabilities address common issues faced by traditional IVR systems, allowing for efficient and stress-free customer experiences.

For more information on 'miraio,' visit miraio service site.

What is AEI (Artificial Elastic Intelligence)?

Developed by pluszero, AEI represents a novel approach in the AI field, focusing on enabling AI to perform specific tasks with a human-like understanding. This framework aims to counter some limitations currently observed in conventional AI models, enhancing reliability and trustworthiness within AI-driven services. AEI offers a unique alternative to the general-purpose AI systems dominating current conversations, presenting tailored capabilities to meet specialized business needs.

More on AEI can be found at AEI.

Company Overview

Upsell Technologies

• - CEO: Ryota Takahashi
• - CFO: Masaki Ebihara
• - Location: 5-26-19 Nishi-Ikebukuro, Toshima City, Tokyo
• - Business Focus: AI technology development, sales, and consulting.
• - Website: Upsell Technologies

pluszero

• - Chairman & CEO: Yoshiyuki Koshida
• - COO: Ryota Mori
• - Location: 2-6-10 Kitazawa, Setagaya-ku, Tokyo
• - Business Overview: Comprehensive solutions integrating AI and natural language processing technologies.
• - Website: pluszero