#Japan #Nippon Steel #Chiyoda #TechTouch #Assist

Nippon Steel Integrates TechTouch for Enhanced ERP Usability

Nippon Steel, one of the largest steel manufacturers in Japan, has announced the adoption of TechTouch, an AI-powered digital adoption platform (DAP), for its global ERP package. This decision is a significant step in Nippon Steel’s digital transformation (DX) strategy, particularly aimed at revamping their steel manufacturing processes where the factory relies heavily on paper blueprints for production management. As the organization shifts to a more digital-oriented approach, concerns had arisen regarding the slowed operational proficiency and increased input errors associated with this transition.

Context for Implementation

Nippon Steel is implementing DX in its steel business processes, with a focus on enhancing traceability and productivity. The production management system previously managed through paper documents is set to move to the ERP package. However, the challenges posed by rapid digitalization demanded an effective solution to minimize user burdens while ensuring smooth integration of the new system. The need for a system that can adapt to potential future user interface changes further marked the urgency of finding a suitable tool.

Choosing TechTouch

What clinched the decision for Nippon Steel to adopt TechTouch was its user-friendly, no-code interface that allows operational guides to be created and displayed on-screen effectively. The platform directs users at points of confusion regarding input rules and features a check and alert system to minimize errors. This aids in significantly reducing the time required to become proficient in the new system. Moreover, TechTouch's ease of use meant that even those without specialized knowledge could create and update guides intuitively, thereby optimizing operational efficiency and effectiveness. The attractive pricing model, combined with the robust domestic support that TechTouch offers, were also key factors in the selection process.

Expected Benefits

Through the introduction of TechTouch, Nippon Steel anticipates a notable enhancement in the efficiency of manual creation and user training, aiming to accelerate the acceptance of the system among internal users. This expedites the overall transition process and promotes better functioning of the established ERP.

Future Plans

As a forward-thinking digital enterprise, Nippon Steel is focused on the reform of production and business processes, along with making quicker decisions. The introduction of TechTouch will serve as a model case for its DX strategy, and following effectiveness evaluations, the company may consider extending the platform to other systems. This is expected to further propel the overall DX reforms across the organization.

Insights from Nippon Steel

Mr. Sakai from Nippon Steel expressed their commitment towards the full-scale operation of the ERP, highlighting that the incorporation of TechTouch is pivotal for employees engaged in manufacturing to effectively adapt to and utilize the ERP system.

Overview of Nippon Steel Corporation

Nippon Steel stands as a dominant player in the steel manufacturing realm, having extensive operations in Japan and over 15 other countries worldwide. Their operations are centered around four key business areas: steel production, engineering, chemicals and materials, and system solutions. The company strives to rebuild domestic production capabilities while enhancing group management and pushing for international strategy evolution, carbon neutrality, and digital transformation. Through these efforts, Nippon Steel aims to solidify its position as the world’s top comprehensive steel manufacturer, continually pursuing the highest standards of technology and manufacturing excellence.

For more information, visit: Nippon Steel Corporation

About Assist Co., Ltd.

Assist is a versatile software company that avoids allegiance to specific hardware manufacturers or software vendors. By combining unique expertise across multiple software and support services, Assist enhances enterprise information systems. Recently, they have expanded their offerings into new domains such as generative AI and knowledge utilization while ensuring customer focus remains a priority.

Headquarters: Kudan North 4-2-1, Ichigaya Square Building, Chiyoda Ward, Tokyo
CEO: Mr. Otsuka Tatsu
More information can be found here: Assist Co., Ltd.

TechTouch Digital Adoption Platform Details

TechTouch Corporation presents its leading digital adoption platform that holds a significant share in Japan. The platform facilitates over 8 million users by enabling easy creation and implementation of operational guides that lessen the burden on system administrators, thereby fostering smooth system usage among end-users. It has garnered several accolades, including the Good Design Award.
For more details, visit: TechTouch

Contact Information

For service inquiries, contact the sales representative at TechTouch: Nishino.
For media inquiries: PR contacts Nakagama, Gotou, Wakiya at [email protected].