#Japan #AI #Tokyo #DAP #TechTouch

TechTouch Achieves Major Milestone with 9 Million Users

TechTouch Inc., the leading provider of digital adoption platforms (DAP) in Japan, has announced a significant milestone: the total user count for its product, TechTouch, has surpassed 9 million globally. This achievement reflects the growing demand for their innovative solutions among both large enterprises and public institutions.

In 2024, TechTouch reached a cumulative user count of 6.21 million, and by May 2025, it increased to 8.2 million according to internal estimates (MAU). Rapid adoption has followed, particularly among major corporations and government agencies, with the total reaching the impressive figure of 9 million by October 2025.

The adoption of TechTouch within municipal digital transformation (DX) initiatives has been robust. Collaborations with major municipalities, such as Osaka City’s partnership agreements and the integration of TechTouch in Hyogo Prefecture's electronic application systems, demonstrate significant traction. The platform has also seen enhancements in product features, such as automated operation guide creation and new floating banner functionalities aimed at marketing support, broadening its utility and user-friendliness.

Furthermore, TechTouch has published its “DAP White Paper,” which aims to systematize the value of DAP as an essential management infrastructure that generates tangible results in workplace settings. This aligns with its commitment to promoting and advancing the DAP market as a whole.

In October of this year, TechTouch announced a joint research project on next-generation AI agents in collaboration with Tokyo University of Science, showcasing their ongoing commitment to technological innovation and strengthening their role in driving both digital and AI transformation (AX) in Japan.

Adoption Highlights for 2025

Some notable companies and institutions that have implemented TechTouch include:

• - Ando & Partners Co., Ltd. (November 2025)
• - Nippon Steel Corporation (September 2025)
• - Snow Brand Milk Products Co., Ltd. (September 2025)
• - Daihatsu Motor Co., Ltd. (September 2025)
• - Shin-Etsu Chemical Co., Ltd. (September 2025)
• - In addition, various municipalities and governmental bodies, including Osaka City and Hyogo Prefecture, exemplify wider public sector adoption.

About TechTouch

TechTouch Inc. stands as the forefront player in the DAP landscape, boasting a user base exceeding 9 million as of October 2025. The platform enables easy, no-code creation and implementation of operation guides, aiming to lessen the burden on system managers and facilitate smoother user experiences.

TechTouch has received numerous accolades, including the Good Design Award and J-Startup certification selected by the Ministry of Economy, Trade and Industry, underscoring its excellence in design and innovation. The company is dedicated to enhancing its DAP capabilities by integrating advanced AI features, thereby assisting organizations in optimizing their IT utilization.

Company Overview

• - Company Name: TechTouch Inc.
• - Established: March 1, 2018
• - CEO: Naka Imuda
• - Location: PMO Ginza II 5F, 8-17-1 Ginza, Chuo-ku, Tokyo, 104-0061, Japan
• - Business Scope: Development and provision of the digital adoption platform “TechTouch” and data strategy AI agents “AI Central Voice.”
• - Website: TechTouch

For product inquiries, please contact the sales team of TechTouch. For media inquiries, reach out to the PR team via email.

As TechTouch continues to expand its outreach, the future of digital transformation in Japan appears promising, paving the way for innovation and efficiency across various sectors.