#United States #healthcare #San Francisco #Voice AI #Infinitus Systems

Infinitus Launches Groundbreaking Voice AI Agents for Healthcare

Infinitus Systems, Inc., a leading player in artificial intelligence, has made significant strides in the healthcare sector with the introduction of its first-ever patient and provider-focused voice AI agents. With over 100 million minutes of healthcare conversations facilitated, these advanced AI agents are designed to prioritize trust, providing reliable assistance in critical healthcare scenarios.

Revolutionizing Patient Experience

Constructed around an innovative architecture, the Infinitus voice AI platform aims to enhance the interaction between patients and healthcare providers. This system ensures accurate, around-the-clock access to a wealth of health expertise, curated specifically for patient needs. The focus is on creating a seamless experience where patients feel secure in relying on AI technology.

According to Ankit Jain, CEO and co-founder of Infinitus, "Patients often have important inquiries when care teams are unavailable. Our AI agents address this issue by easing anxieties and empowering patients at any time." The company's unwavering commitment to building trust in their technology underpins their operational philosophy.

Features that Inspire Trust

One of the standout characteristics of the Infinitus platform is its proprietary construction that adheres strictly to approved content and procedures. This unique feature safeguards against inaccurate responses, an issue that has historically plagued AI systems. Infinitus integrates several innovative solutions to bolster trustworthiness, including:

• - AI Response Control: The agents are built to ensure that responses do not deviate from approved protocols, avoiding the common pitfall of generating misleading information.
• - Specialized Knowledge Graph: This allows real-time contextualization and verification of information during conversations. By cross-referencing patient data and treatment history against verified sources, the AI agents maintain a high standard of accuracy.
• - Automated AI Review: Infinitus employs an automated system to evaluate the outputs of conversations, ensuring that responses align with the context and maintaining a level of oversight previously unattainable through manual processes.
• - Robust Security Compliance: Infinitus adheres to stringent SOC 2 and HIPAA norms, incorporating security measures such as bias testing and PHI redaction.

Expanding Capabilities for Healthcare Providers

The new voice AI agents are not solely for patient interactions; they also extend assistance to healthcare providers. By simplifying tasks like claims and reimbursements, healthcare providers can benefit from improved workflow efficiencies. With the automated systems in place, providers can focus more on patient care rather than administrative burden.

For instance, Zing Health, a Medicare Advantage provider, has already leveraged the capabilities of Infinitus’ AI agents to conduct comprehensive health evaluations for its members. The COO of Zing Health, Meghan Speidel, highlights how Infinitus has enhanced their onboarding process, ensuring that health risk assessments are performed efficiently and promptly. This allows the Zing team to devote more energy to patients with pressing needs, maximizing the impact of their care delivery.

The Future of AI in Healthcare

Infinitus' foray into the realm of voice AI agents represents a significant evolution in healthcare technology. With the integration of AI designed specifically for trust and accountability, Infinitus is setting a benchmark in the industry.

As Shyam Rajagopalan, CTO and co-founder, articulates, "Trust is crucial to unlocking the potential of innovations within healthcare." This belief demonstrates Infinitus’s focus on enriching the patient-provider relationship through reliable and compliant AI-driven conversations.

Conclusion

With the recent enhancements and the recognition in Fast Company's World's Most Innovative Companies of 2025 list, Infinitus Systems is poised to continue shaping the future of healthcare. As AI technology progresses, the commitment to building a trusted relationship between patients and providers will remain a cornerstone of Infinitus’ mission. The successful deployment of these AI agents signals a promising pathway toward a more efficient and trustworthy healthcare landscape.

For more information about how Infinitus is changing the healthcare landscape, visit infinitus.ai.