#USA #Mesa #Corporate Visions #Lei Buendia #CVI

Corporate Visions Welcomes Lei Buendia as VP of Customer Operations

In a strategic move aimed at enhancing customer experience, Corporate Visions has officially announced the appointment of Lei Buendia as the Vice President of Customer Operations. This change, an integral part of the company’s dedication to delivering extraordinary customer experience, aligns with their mission to leverage advanced technology and AI to optimize operations.

A Leader with Vision

With over 20 years of international experience, Buendia is well-regarded for her talent in scaling global teams and driving operational improvements, particularly within Fortune 500 environments. Before joining Corporate Visions, she held leadership positions at renowned firms like Willis Towers Watson and the London Stock Exchange Group. Her leadership was characterized by the successful adoption of AI tools that streamlined complex workflows, enabling teams to provide faster and more efficient client support.

In her previous roles, Buendia effectively empowered her teams, ensuring that they were equipped to serve customers in the most efficient manner possible. She effectively combined technology deployment with a human-centric approach to customer service, ensuring high-touch engagement even while leveraging sophisticated tech tools.

Empowering Customer Experiences

Emily DiMiceli, CEO of Corporate Visions, expressed her enthusiasm regarding Buendia’s appointment. “We’re investing in the future of customer experience at Corporate Visions, where people, process, and technology work together to deliver measurable value for our clients,” DiMiceli stated. She noted Buendia's impressive track record in leading transformative, technology-driven changes while retaining a focus on individual client needs.

Buendia will helm the newly established Customer Operations function at Corporate Visions, which is dedicated to overseeing the technical onboarding, support, and integration of innovative technology-enabled solutions for clients. This includes the company’s flagship platform, TruVoice, designed to enhance the customer journey through seamless interactions. Buendia’s mission is to ensure that every customer engagement is not just efficient but also deeply informed by real-time insights and data.

The Role of Technology and People

Reflecting on her new role, Buendia expressed her excitement about joining Corporate Visions, emphasizing the importance of blending AI and technology with human expertise. “AI and technology are powerful tools. But it's the people behind them who make the real difference for customers. I look forward to building on that foundation with this team,” she remarked. With her unique approach, she aims to reinforce a culture of continuous improvement and accountability, drawing from her extensive experience within complex, data-driven settings.

Her insights into operational efficiency will be pivotal as Corporate Visions seeks to enhance its AI-powered, technology-based offerings. The anticipated improvements in customer experience are not just about adopting tools but fostering a comprehensive strategy that positions people at the heart of service delivery.

About Corporate Visions

Corporate Visions is recognized as a leading provider of evidence-based revenue growth solutions tailored for sales, marketing, and customer success sectors within the B2B landscape. By collaborating with global organizations, Corporate Visions empowers commercial teams through comprehensive insights, innovative training modules, and cutting-edge technology facilitation. This commitment to excellence has made Corporate Visions a partner of choice for organizations looking to evolve their commercial approach and nurture better relationships with their customers.

In conclusion, Buendia's leadership is expected to not only enhance customer experience but also elevate the overall operational capabilities of Corporate Visions, paving the way for pioneering solutions in the B2B sector. As the company nurtures this innovative environment, it is poised to deliver unparalleled value to its clients, reinforcing its strong position in the industry.