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PointClickCare Revolutionizes Emergency Department Care with AI-Powered Insights

Recently, PointClickCare, a frontrunner in health technology, has announced an upgraded Emergency Department (ED) Optimization solution powered by artificial intelligence (AI). This initiative is significant as it delivers instantaneous, actionable insights regarding post-acute patients directly to ED care teams, effectively bridging a critical gap in patient care transitions.

The updated solution leverages North America’s most extensive post-acute data set, equipping frontline healthcare providers with essential patient information precisely when it’s needed. This innovation represents a substantial leap in how healthcare professionals can manage transitions from skilled nursing facilities (SNFs) to hospitals, ultimately setting a new paradigm for intelligent healthcare delivery. By minimizing avoidable readmissions and facilitating more informed decisions, PointClickCare aims to enhance the caliber of emergency care throughout the healthcare continuum.

Hamad Husainy, Chief Medical Officer of PointClickCare, highlighted the transformative impact of their AI-informed proprietary Reason for Transfer Model, stating that it redefines healthcare intelligence by ensuring EDs receive the critical, timely data required for effective patient management. "Often, emergency departments either lack sufficient information or are inundated with irrelevant data at a crucial moment. Our enhanced solution empowers providers by streamlining insights that promote better patient care outcomes,” he explained.

This innovative AI functionality expands upon the existing SNF Stay Summary, which already paints a comprehensive picture of a patient’s healthcare experience. Frontline medical staff now receive real-time updates on a patient’s last 24 hours spent in a skilled nursing facility, providing essential context for each transfer. This vital information enables immediate and informed care decisions, crucial for maintaining patient health and safety in the emergency setting.

Gina Sulmeyer, MD, Executive Director of Medical Informatics at Torrance Memorial Medical Center, shared her enthusiastic view, stating, “Having a real-time summary of the SNF stay, along with the specific reason for the patient’s visit to our emergency department, has revolutionized our approach to managing post-acute transfers. We quickly understand the patient's context - what has been done, what is needed next, and it allows us to coordinate care more efficiently.”

The ability to access important details such as accurate medication lists, emergency contacts, and treatment history via a single electronic record is invaluable. This streamlining significantly reduces unnecessary admissions and facilitates safe transitions back to SNF care when appropriate.

The launch of this AI-driven solution marks a pivotal move in PointClickCare’s mission to empower healthcare providers in delivering superior, patient-focused care. The company's strategic use of AI insights effectively closes significant gaps along the care continuum and highlights its commitment to leading in healthcare intelligence, particularly during vulnerable transitions.

For those interested in experiencing firsthand the future of emergency department optimization, PointClickCare will showcase this innovation at the ACEP Scientific Assembly, held from September 7-10, 2025, in Salt Lake City, Utah. Attendees can visit PointClickCare at Booth #710 for more information or check their website for further details.

About PointClickCare

PointClickCare stands as a prominent health technology company focused on a singular mission: to assist healthcare providers in delivering exceptional care. Armed with the largest long-term and post-acute data set, the company utilizes AI to create intelligent healthcare solutions that enable smooth transitions, insightful interventions, and measurable outcomes. Supported by a marketplace of over 400 integrated partners and trusted by more than 30,000 provider organizations as well as major U.S. health plans, PointClickCare aims to redefine healthcare delivery, making not just survival but thriving its priority.