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Carnival Cruise Line Partners with DXC Technology: A New Era of Cruising

Carnival Cruise Line, recognized as the world's largest cruise line, is taking a significant leap into the future with a multi-year agreement with DXC Technology. Announced on June 23, 2025, this partnership is aimed at revolutionizing the company’s technology infrastructure, ensuring seamless experience both on board and ashore for millions of guests who embark on Carnival ships every year.

Strengthening Guest Experience

At the core of this collaboration is the commitment to enhancing guest experiences across Carnival's global fleet, which operates a staggering 29 ships. Sean Kenny, the Senior Vice President and Chief Information Officer at Carnival Cruise Line, emphasized the critical role technology plays in crafting memorable vacations. With this agreement, Carnival envisions a more integrated, connected onboard experience facilitated by DXC’s robust IT capabilities.

According to Kenny, the partnership is not just about improving operational efficiencies; it's about creating a unique cruising journey that blends fun and relaxation powered by cutting-edge technology. With DXC’s expertise, Carnival aims to ensure that every aspect of guest interaction is enriching, from booking to sailing and beyond.

A Comprehensive IT Support Structure

DXC Technology will take charge of managing the core IT infrastructure that includes systems operating on ships, in shoreside offices, and at port facilities. This entails a wide array of services such as workplace support, IT service management, infrastructure operations, and security risk management.

The focus will be on providing tailored solutions that address the specific needs of Carnival's workforce and enhance customer satisfaction. The employee-centric delivery model ensures that both employees onshore and those at sea are equipped with the necessary tools to perform their roles effectively. Enhanced cybersecurity measures will also be integral to maintaining operational integrity and protecting guest data in this increasingly digital landscape.

Redefining the Travel and Hospitality Landscape

This partnership is not only a milestone for Carnival but also signifies DXC Technology's growing presence in the hospitality and travel sectors. Chris Drumgoole, President of Global Infrastructure Services at DXC Technology, stated that their primary goal is to ensure operational confidence for their clients by minimizing any technological disruptions.

DXC's extensive experience in modernizing operational structures makes them an ideal partner for Carnival, as both companies strive to meet evolving customer expectations. They aim to turn technology into a seamless aspect of the cruising experience, allowing guests to focus on enjoying their vacations.

What Lies Ahead for Carnival Cruise Line

Looking ahead, Carnival Cruise Line not only plans to enhance the existing fleet but also has exciting expansions on the horizon. With five new ships scheduled for delivery by 2033 and innovative new destinations such as Celebration Key, set to debut this summer in Grand Bahama, the company is committed to pushing the envelope of what cruise vacations can offer.

As Carnival continues to revolutionize the cruise industry, the strategic partnership with DXC Technology is a significant step forward, bringing about a new era of efficiency and guest satisfaction in cruising. Together, they are poised to ensure that every guest enjoys not just a vacation, but a memorable experience that lasts a lifetime.

For more information about how DXC Technology can transform IT infrastructures within the travel and hospitality industry, visit DXC.com.