GigWorks Cross IT to Exhibit at Call Center/CRM Conference 2026 in Osaka Featuring AI Solutions

GigWorks Cross IT at Call Center/CRM Conference 2026

GigWorks Cross IT, a subsidiary of GigWorks Inc., is excited to announce its participation in the Call Center/CRM Conference 2026 scheduled for May 27-28, 2026, in Osaka. This prestigious event is set to bring together industry leaders to explore the latest advancements in customer relationship management (CRM) and call center technologies, showcasing how AI can revolutionize these operations.

Exhibition Theme: Evolving CRM with AI

Under the theme “Advancing CRM with AI! A Total Solution for Center Operations”, the company will present an AI-integrated CRM solution that addresses the various phases of customer interaction, including pre-contact, live interactions, and after-call work (ACW). By leveraging AI, companies can enhance their call center operations and tackle critical challenges effectively.

Highlights of the Exhibition

The booth will feature demonstrations of vital functionalities such as voice bots, speech recognition, automatic summarization, and automated FAQ generation, all aligned with real-world business workflows. Experts will be on-site to suggest optimal system configurations tailored to the specific challenges faced by attendees' organizations.

Who Should Attend?
This showcase is ideal for decision-makers grappling with:

- Recruitment difficulties and high turnover rates among operators.
- The need to automate simple inquiries to allow operators to focus on more complex tasks.
- Excessive time spent on post-customer interaction documentation and summarization.
- Managing the workload of supervisors which includes training, quality monitoring, and FAQ updates.
- Smoothly introducing the latest AI and CRM technologies while retaining existing phone systems like PBX/CTI.

Case Studies & Solution Seminars

On May 28th from 11:35 to 12:20, a seminar titled “From Call Volume Reduction to ACW Minimization and Supervisor Support! A Comprehensive Approach to Efficient CRM” will be held. This session will address the common dilemma where increasing efficiency may compromise service quality. Attendees will learn how to build a digital foundation that promotes both productivity and enhances customer experience, exploring solutions such as AI voice bots for self-resolution, real-time voice recognition for new operator support, and automatic summarization to reduce ACW. Real system interfaces will be utilized to illustrate new CRM methodologies that create meaningful customer interactions.

Meet the Speaker: Kohei Harada

An expert in ICT solutions, Kohei Harada brings a wealth of experience from his previous projects in the insurance sector, working on the implementation of proprietary package systems. Having engaged with the real-world challenges faced by operators and supervisors, he understands the urgent need for operational efficiency and burden alleviation. His current role focuses on designing solutions utilizing AI technologies and packaged systems to address practical business challenges.

Register for the Seminar

Join the discussion by registering for the Case Study & Solution Seminar here, which is free of charge!

Featured Services

- Call Center CRM System: Decore CC.CRM
- Field Support CRM System: Decore Field Support
- Real-time Speech Recognition Option
- Automatic FAQ Generation Option
- Outbound Operation Option
- Outsourcing Option
- AI Meeting Minutes Generation Service: Ikidani Gijiroku

About Call Center/CRM Conference

The Call Center/CRM Conference is a significant event for the customer service industry, featuring the latest innovations in AI agents, generative AI, speech recognition, and more. Participants can look forward to insightful case studies, seminars led by industry experts, and discussions covering operational challenges and future trends in call centers.

Event Details

- Dates: May 27-28, 2026
- Hours: 10:00 am - 5:30 pm
- Venue: MyDome Osaka
- Organizer: Ric Telecom Inc. and Informa Markets Japan
- Admission: Free (Pre-registration required)
- Official Website: Call Center Japan

To pre-register for the Call Center/CRM Conference, click here.

About GigWorks Inc.

- Name: GigWorks, Inc.
- Location: Minato, Tokyo
- Business: Management of subsidiaries involved in on-demand economy, system solutions, sharing economy, and digital marketing.
- Corporate Website: GigWorks

Vision

The company aims to become Japan’s leading Gig Economy platform provider, revolutionizing the labor market through direct matching.

About GigWorks Cross IT

- Name: GigWorks Cross IT, Inc.
- Location: Minato, Tokyo
- Business: IT consulting services, software development, cloud services, and AI-based solutions.
- Corporate Website: GigWorks Cross IT

Vision

To deliver maximum value to customers through ICT solutions, encompassing comprehensive support from problem identification to solution implementation.