Instant Samsung Galaxy Repair Services Launched at iCracked Stores in Japan

As of May 27, 2026, iCracked Japan, headquartered in Shibuya, Tokyo, will begin offering same-day repair services for Samsung Galaxy smartphones, in collaboration with SoftBank. This initiative marks an important step in enhancing customer service and providing quick solutions for smartphone issues in Japan.

iCracked Japan has established itself as a top provider of smartphone repair services since its inception in Silicon Valley in 2010. With over 100 iCracked stores across Japan, the company provides a variety of repair services for iPhones and Android devices, ensuring the use of genuine parts and adherence to manufacturer repair guidelines. Notably, iCracked has been recognized as the only domestic provider capable of delivering high-quality Android repairs using official components.

What to Expect from the New Repair Service

The new Samsung Galaxy repair service will initially be available at the iCracked Store in Shinjuku Hands and the iCracked Store at Grand Front Osaka, with plans to expand to additional locations. Customers can expect a reliable and transparent repair process designed to put their minds at ease.

In an industry where device security and personal data protection are paramount, iCracked ensures that repairs are conducted in front of the customer, eliminating concerns about unauthorized access to their phones. Technicians will work at an open counter, performing repairs under the watchful eyes of the customers themselves. Furthermore, there is no need for customers to divulge their device unlock codes, adding an extra layer of security.

Commitment to Quality and Safety

Beyond offering standard repairs, iCracked Store is proud to implement waterproof testing equipment in all retail locations. This unique feature guarantees that customers' devices maintain their waterproof capabilities following repairs. As part of the service, each device undergoes pre- and post-repair waterproof assessments, with iCracked committed to informing customers about the condition of their devices at all times. Should there be any degradation in waterproof functionality post-repair, iCracked has a compensation policy in place that includes discounts on repair costs.

This transparency extends to various services offered by iCracked, which include:

- Repair of Google Pixel, SHARP AQUOS, Motorola, Xiaomi, FCNT, nubia, and Samsung Galaxy smartphones (specific SoftBank and SIM-free models)
- iPhone repair services
- iTech support for smartphone setups and data transfers
- Sales and application of screen protectors and glass coatings
- Speedy waterproof inspection services, which can be completed in just one minute
- High-profile film cutting services utilizing advanced DEVIA cutting machines

Company Overview

Founded in July 2016, iCracked Japan has established its headquarters in Tokyo and operates with a vision to provide peace of mind to customers concerned about the safety of their smartphones. With a focus on retail excellence and commitment to quality service, iCracked Japan continues to lead the way in smartphone repair services.

For more information about services, partnerships, or inquiries, visit iCracked Japan or contact them through their press inquiry page.