#Japan #online consultation #Shibuya #march #Wrusty

Transforming Healthcare with 'march'

In an astounding revelation, medical institutions implementing the online consultation system 'march' from Wrusty, headquartered in Shibuya, Tokyo, have witnessed remarkable results. Following its introduction, these institutions have reported a 20% increase in new patient numbers, a 30% rise in repeat patient rates, and an incredible 400% surge in revenue within just six months. The retention rate of participating facilities stands at an impressive 97%.

Comprehensive Features of 'march'

'march', designed to streamline online medical consultations, integrates vital features that enhance interactions between healthcare providers and patients. Utilizing LINE for seamless communication, this all-in-one solution offers:

• - Reminder notifications to reduce no-shows
• - Segmented audience targeting for tailored messages
• - Automated scenario dispatching to keep patients engaged
• - Compatibility with electronic health records (EHR) for streamlined operations
• - CRM analysis for better marketing insights

These features collectively minimize the burdens on both healthcare providers and patients while fostering a more effective online consultation environment.

Expanding Marketplace Insights

The landscape of telemedicine has seen exponential growth, especially since the COVID-19 pandemic. According to Yano Research Institute, the online consultation market escalated from a modest 30 billion yen in 2020 to an anticipated 120 billion yen by 2025. Such rapid expansion signifies the increasing acceptance of telehealth across numerous specializations, which may include:

• - Internal Medicine (chronic disease continuity)
• - Dermatology (symptom consultations and prescriptions)
• - Gynecology (contraceptive prescriptions and menopausal care)
• - Psychiatry (mental health support)
• - Aesthetic and wellness treatments (such as AGA and ED management)

'march' is adeptly positioned to support these diverse fields, ensuring easy implementation and operational efficiency.

Addressing Common Concerns in Online Consultation Adoption

Despite clear advantages, medical institutions can be hesitant to adopt online consultation systems due to various concerns. Here are the top five worries:
1. High Cancellation Rates: Often running between 20-30%, the cancellation rates can be daunting. However, through LINE reminders, 'march' dramatically reduces this percent by over 50%.
2. Building Trust with Patients: Approximately 60% of physicians feel that establishing rapport is harder online. 'march' counters this with customized segmented communication and tailored patient interactions, enhancing retention.
3. Technical Literacy Concerns: Nearly 40% of healthcare facilities cite the complexity of usage as a deterrent. 'march's intuitive interface mitigates this fear, aided by generous customer success support.
4. High Implementation Costs: Nearly 35% of institutions express anxiety over potential costs. Fortunately, 'march' offers a multifunctional system at an economical price, alleviating initial financial burdens.
5. Challenges in Attracting Patients for Private Medical Care: 'march' employs LINE-based CRM strategies to double engagement and booking rates, ensuring stable revenue even in non-conventional medical fields.

Leading to a Relieved Healthcare Environment

Ultimately, 'march' aspires to deliver a compassionate and efficient online consultation experience, backing medical institutions with consistent support throughout their operational journey. The Wrusty customer success team is committed to maximizing revenue and reinforcing the structure of healthcare services.

Integrating automated responses, segmentation, scenario dispatching, marketing analytics, and flexible partnerships with existing electronic health record systems, 'march' significantly alleviates healthcare staff workloads. This allows professionals more face-to-face time with patients, enhancing the overall care experience.

Going forward, Wrusty is dedicated to driving the digital transformation of the healthcare industry, ensuring a robust connection between patients and healthcare providers through continuous updates to the 'march' platform.

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For more information, visit us at:
Wrusty
Headquarters: 18-6 Daikanyamacho, Shibuya, Tokyo 150-0034

Contact Us:
Phone: 03-6824-6845
Email: pr@wrusty.co