#Japan #Tokyo #Altius Link #CX²-IT BPO #IT Managed Service

Altius Link Launches Innovative CX²-IT BPO Service

Altius Link, a Tokyo-based company, has introduced a groundbreaking new service called "CX²-IT BPO" aimed at supporting businesses in optimizing their IT operations and addressing challenges in their information system departments. The introduction of this service aligns with the company's vision of becoming a "Total CX² Design Company," focusing on enhancing customer experience and facilitating organizational transformation.

The initial offering under the CX²-IT BPO umbrella is the "IT Managed Service," which will begin providing solutions starting August 27. This service is designed to tackle issues such as resource shortages in information systems departments and the increasing burdens due to the complexities of IT environments, including various devices. By integrating helpdesk support and a more specialized service desk, companies can ensure that their information systems teams can concentrate on strategic business functions, thereby optimizing their IT operations.

Demand for Enhanced IT Services

In today's fast-paced business climate, the need for advanced IT environments is growing, particularly in relation to digital transformation and the utilization of artificial intelligence. However, many organizations face a concerning shortage of IT talent, which leads to challenges such as dependency on specific individuals, difficulties in recruitment, and increased workloads. Maintaining stable IT operations with limited personnel while constructing systems that can support corporate transformation has become a significant management concern.

In response to these challenges, Altius Link created the CX²-IT BPO service. It is centered around the idea of designing IT environments from the customer's experience perspective, optimizing the entire IT landscape for organizations. Leveraging its extensive engineering expertise and operational knowledge, Altius Link aims to handle everything from construction to operation and continuous improvement of IT systems. With the introduction of the IT Managed Service, the company plans to gradually expand its offerings to include IT integration services and advanced technical support in the near future.

Overview of the IT Managed Service

The newly launched IT Managed Service builds upon the operational know-how cultivated by Altius Link's existing helpdesk and service desk functions. This new service systematically addresses inquiries related to IT operations, technical support, and operational management. By providing a cohesive solution that connects helpdesk and service desk functionalities, Altius Link alleviates the operational burdens on information systems departments, leading to smoother IT operations.

Additionally, the service includes comprehensive operational management support, including FAQ knowledge management, reporting, asset management, and quality control, ensuring stable IT operations and continuous improvement.

Service Features

1. One-stop Service Offering: By operating both the helpdesk and service desk under one umbrella, clients benefit from streamlined communication and faster problem resolution.
2. Shared Service Model: This approach enables cost optimization while ensuring high service quality through standardized processes.
3. Utilization of ITIL and KCS Frameworks: By adopting international best practices from frameworks like ITIL and KCS, Altius Link promotes a standardized operational foundation, ensuring stability and continuous improvement in service delivery.
4. Expertise and Experience: With approximately 1,500 IT specialists from the KDDI group, the company possesses profound technical know-how and offers comprehensive support across various domains, including infrastructure, systems design, and development.

Proven Track Record

Altius Link has provided IT operation support to a diverse range of clients across industries such as automotive, trading, manufacturing, and insurance. With a wealth of experience in managing large-scale IT environments, they have successfully handled incident responses, escalation procedures, operational improvements, and quality management, providing clients with a conducive environment to focus on their core business activities.

Future Prospects

With the launch of CX²-IT BPO, Altius Link aims to expand its services further by 2026 to include device lifecycle management and advanced security integration, thus supporting the entire IT lifecycle of businesses. The company's holistic approach towards enhancing customer experience and driving corporate transformation underscores its commitment to fostering sustainable growth in the industry.

In conclusion, Altius Link's new service offering represents a significant step forward in the effort to enhance IT operations for businesses, underscoring its dedication to create seamless customer experiences and drive operational excellence.