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Clearwave and the MEDITECH Alliance: Revolutionizing Patient Engagement

In an exciting development for the healthcare industry, Clearwave has officially joined the MEDITECH Alliance as an Accelerator Partner. This partnership, which formalizes a long-standing collaboration between the two organizations, aims to bolster patient engagement and streamline processes within healthcare service operations.

The Importance of the MEDITECH Alliance

The MEDITECH Alliance is recognized for uniting organizations that offer verified, interoperable solutions and services. By becoming an Accelerator Partner, Clearwave will enhance MEDITECH's capacity, automating some of the most labor-intensive processes in the healthcare sector, including patient communication and pre-registration.

For hospitals utilizing the MEDITECH Expanse platform, this integration means improved operational efficiency, reduced workload at the front desk, and a smoother experience for patients. With automation in place, healthcare providers can focus more on what truly matters: quality patient care.

Clearwave's Innovative AI Solutions

Clearwave's AI Patient Engagement Platform provides an array of tools that automate tasks traditionally performed by administrative staff. With features such as kiosks for self-service check-in, real-time eligibility verification, and payment collection, the platform minimizes patient wait times and enhances overall satisfaction.

For instance, at Holyoke Medical Center—a community hospital treating approximately 17,000 patients monthly—utilizing Clearwave's services has led to impressive results. With 94% of patients now opting for self-registration, the facility has reduced average check-in times to just two minutes. Furthermore, co-pay collection rates have skyrocketed from negligible levels to a solid 56%.

Chris Giroux, IT Application Services Director at Holyoke Medical Center, describes Clearwave's data collection as a significant value driver. The hospital has managed to produce more accurate data and inch closer to going paperless, demonstrating how technology can address traditional inefficiencies in healthcare.

Key Features of Clearwave's Platform

Clearwave streamlines patient engagement through several key functionalities:

• - Check-In Agent: Self-service kiosks and mobile setup allow patients to confirm their personal information quickly.
• - Pre-Registration Agent: Collects necessary data such as demographics and insurance details ahead of appointments.
• - Eligibility Agent: Provides instant eligibility verification for over 900 insurance payers, increasing efficiency for healthcare providers.
• - Payments Agent: Captures co-pays and outstanding balances, ensuring revenue is collected before services are rendered.
• - Clinical Intake Agent: Gathers clinical data required for patient appointments, ensuring providers have all necessary information before visits.
• - Voice Agent: Addresses routine inquiries promptly, reducing waiting times for patients.
• - Outreach Agent: Handles reminders and recalls, thereby maintaining optimal scheduling and minimizing no-shows.

The Future of Patient Engagement

With rising patient volumes and increasing demands on healthcare systems, hospitals are under pressure to deliver efficient services. Hiring more staff is not a sustainable solution. As Mike Coffey, CEO of Clearwave, emphasizes, the integration with MEDITECH allows organizations to boost revenue and enhance patient access without the need for an expanded administrative workforce.

Brian Schuller from MEDITECH has expressed enthusiasm about Clearwave joining the Alliance, noting that their collaboration will lead to substantial operational advancements and improved outcomes for healthcare providers.

As healthcare systems evolve, partnerships like that of Clearwave and MEDITECH highlight the crucial role of technology in enhancing service delivery. The future of patient engagement promises to be more efficient and patient-friendly, ensuring that healthcare providers can continue to offer high-quality care amidst growing challenges.

For more information about Clearwave's solutions or to schedule a demonstration, visit clearwaveinc.com. This partnership offers a glimpse into the future of healthcare operations and patient experiences, marking a significant milestone in the industry’s ongoing transformation.

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About Clearwave

Clearwave specializes in providing AI-driven patient engagement solutions designed to optimize healthcare operations, boost revenue, and enhance patient experiences. With an increasing number of satisfied healthcare organizations, Clearwave is trusted across numerous health systems nationwide.

About MEDITECH

MEDITECH leads in healthcare technology, offering innovative solutions that aim to redefine what is possible in the healthcare sector. Their Expanse platform integrates cutting-edge technologies to facilitate world-class patient care across 28 countries.