#Japan #Tokyo #Amazon Connect #AI Workshop #Virtual-X

Experience the Future of Contact Centers with AI

VIRTUAL-X, a prominent consulting company based in Minato, Tokyo, will participate as an AWS Certified Partner in the "Amazon Connect Customer × Generative AI Contact Center Experience Workshop" organized by Amazon Web Services Japan (AWS Japan) on July 17, 2026. This event marks a significant milestone in the integration of generative AI into everyday contact center operations.

Workshop Overview

This workshop promises to delve into how generative AI is revolutionizing customer interactions rather than being just a futuristic concept. Participants will gain firsthand experience of the frontline transformation in contact centers that harness the power of Amazon Connect Customer and generative AI.

During the workshop, attendees will explore various aspects of AI integration in contact centers, including:

• - Automation of Initial Inquiries: Learn how AI can streamline the first point of contact in customer service.
• - Real-Time Support for Operators: Discover systems designed to enhance both service quality and operational efficiency.
• - Utilization of Data for Business Growth: Understand strategies for leveraging historical call data and customer feedback to foster business expansion.

VIRTUAL-X will present a session titled "Next-Generation CX Realized with Amazon Connect Customer—Practical Applications of Generative AI and Call Analysis," highlighting actionable solutions that integrate Amazon Connect Customer with generative AI technologies.

Event Details

• - Title: Amazon Connect Customer × Generative AI Contact Center Experience Workshop
• - Organizer: Amazon Web Services Japan LLC
• - Date & Time: July 17, 2026 (Friday), 14:00 - 17:00
• - Participation Fee: Free of Charge
• - Venue: AWS Japan Office, Azabudai, 36th Floor, Room 413, Mori JP Tower, 1-3-1 Azabudai, Minato, Tokyo

Agenda

• - 14:00 - 14:05: Opening Remarks
• - 14:05 - 14:20: The Frontlines of the Amazon Connect Customer × Generative AI Contact Center
• - 14:20 - 15:05: Practical Applications of Generative AI and Call Analytics in Next-Gen CX with Amazon Connect Customer
• - 15:05 - 15:15: Break
• - 15:15 - 17:00: Hands-on Experience & Networking (Live Demonstrations & Networking Session)

Who Should Attend?

This workshop is designed for:

• - Call Center Executives
• - Customer Support Leaders
• - IT Department Representatives (Contact Center Systems)
• - CX (Customer Experience) Promotion Officers
• - Organizations considering or already implementing Amazon Connect Customer

Advantages of Attending

Participants will benefit from the workshop by:

• - Gaining insights into the latest use cases of AI in contact centers, including initial response automation and operator support.
• - Experiencing live demos of voice bots and chatbots for automated responses, as well as real-time voice analysis and summary support.
• - Learning how to leverage historical call data for business growth.
• - Discovering practical solutions that enhance operational efficiency.
• - Networking with engineers from AWS and VIRTUAL-X to directly discuss their challenges and solutions.

VIRTUAL-X provides a comprehensive range of IT solutions for contact centers and customer support, including CX and DX support, AI and automation assistance, and outsourcing services. If you are facing challenges related to contact center operations or CX/DX promotion, please feel free to reach out to us.

About VIRTUAL-X Consulting

Founded with a focus on the connection between enterprises and their customers, VIRTUAL-X Consulting offers a blend of consulting, technology, and operations services primarily in the CRM field. With a firm belief that customer success is the key to business growth, they adopt a philosophy of continuous success—"Succession with You"—which emphasizes co-creating value through collaboration with clients.

Currently, VIRTUAL-X is further enhancing this approach by integrating AI and human collaboration to create new customer engagement values, supporting businesses through strategic planning, system implementation, and operational assistance.

About VIRTUAL-X Group

With a workforce of over 1,000 employees, the VIRTUAL-X Group delivers specialized services across various sectors, including finance, insurance, IT & telecommunications, e-commerce, education, and government. They were listed on the Tokyo Stock Exchange Mothers Market (now the Growth Market) in June 2016.

For inquiries regarding this event, please contact us through the dedicated form.