Ikebukuro and Shibuya PARCO Introduce Lost Item Cloud Find for Seamless Recovery

Ikebukuro and Shibuya PARCO Launch Lost Item Cloud Find Service

In an innovative step towards enhancing customer service, Ikebukuro and Shibuya PARCO, under Parco Co., Ltd., is set to implement the Lost Item Cloud Find service developed by Find Inc. starting September 15, 2026. This initiative aims to streamline the process of retrieving lost items within both shopping destinations, making it easier for customers to inquire about their belongings through chat functionality.

Introduction of a New Communication Tool

From the launch date, patrons who leave items in the stores can conveniently reach out via chat to inquire about their lost possessions. By participating in a cross-search feature, the service will allow inquiries not only related to lost items at PARCO locations but also at other participating businesses across the region. This collaboration seeks to address the high number of unclaimed items, which currently averages around 1,000 lost items per month across both locations.

Kenji Kawase, the CEO of Parco, expressed the necessity for such a modern solution. Previously, inquiries were primarily managed by the security team through phone or email, which often led to delays, especially for foreign visitors requiring assistance in languages other than Japanese. The introduction of Lost Item Cloud Find promises to transform this experience, enabling people to ask questions through a multilingual chat service that supports Japanese, English, Simplified Chinese, and Korean.

The Find Chat Experience

One of the standout features of the Lost Item Cloud Find initiative is the Find Chat service. Users do not need to install any additional applications; they can quickly verify their identity using their email and begin chatting in their preferred language. Opening this dialogue will create a more welcoming experience for both locals and international guests, thereby enhancing the overall hospitality offered at PARCO establishments.

Available every day of the week, this service provides 24-hour reception, with operational hours for queries from 9:00 AM to 10:00 PM, while new inquiries submitted after 9:00 PM will be answered the following morning.

Cross-Search Functionality

Another impressive aspect of the Lost Item Cloud Find service is the cross-search capability, which harmonizes multiple lost item inquiries across various transportation firms and commercial spaces under one platform. Initiated in December 2025, this system aims to consolidate information managed by different entities, allowing users to select potential locations from a chat interface. An operator will then perform a consolidated search to provide timely responses, effectively reducing the effort on users and facilitating a higher recovery rate of lost items.

About the Lost Item Cloud Find

Lost Item Cloud Find addresses common concerns of lost item owners regarding the difficulty of reclaiming their possessions. By leveraging technology, this service enables swift communication, increasing return rates and relieving management burdens. It offers a comprehensive solution that not only aids in managing lost items but also fosters seamless interactions with law enforcement when necessary. This initiative serves various public spaces, including transportation hubs, commercial establishments, and leisure parks, thus constructing a secure and efficient environment for all users.

For more information, you can visit the official pages:

In conclusion, the integration of the Lost Item Cloud Find service is a groundbreaking advancement in customer service at Ikebukuro and Shibuya PARCO. By fostering a culture of efficiency and accessibility, Parco Co., Ltd. not only enhances user experience but also sets a benchmark for multi-language support and technological solutions in retail.