#USA #San Francisco #Lorikeet #AI Concierge #Jerry Brooner

Lorikeet Appoints Jerry Brooner as Chief Revenue Officer

In a strategic move aimed at expanding its AI concierge platform across regulated sectors, Lorikeet has announced the appointment of Jerry Brooner as its Chief Revenue Officer. This development marks a significant step for the company, which specializes in providing AI solutions to complex, regulated businesses, including those in fintech, healthcare, and insurance.

Leadership with Proven Expertise

Jerry Brooner, who brings over 20 years of experience in enterprise go-to-market leadership, is set to take the reins of Lorikeet's sales, marketing, engineering, and partnership teams. His previous roles include notable positions at Dropbox, where he helped grow the strategic enterprise business from just a couple of employees to a robust team of over 250, driving approximately $175 million in revenue.

Brooner has a track record of success in companies facing similar challenges, such as his role at Scout RFP during its acquisition by Workday, and he was instrumental in the rapid growth of Enable from its Series A through Series E stages. His arrival is expected to fortify Lorikeet’s strategy of addressing complex customer inquiries where regulatory compliance is paramount.

A Focus on Resolution Over Deflection

At the core of Lorikeet's mission is a commitment to delivering accurate answers in high-stakes scenarios. For businesses where a wrong response can lead to significant consequences, the AI concierge platform is designed to ensure that queries about account issues or claim coverage are handled correctly on the first attempt. Unlike many AI support tools that prioritize deflection of inquiries, Lorikeet is centered around the principle of resolution, ensuring reliability in customer service.

As Steve Hind, Co-founder and CEO of Lorikeet, states, "Our customers trust Lorikeet with the cases where a wrong answer has real consequences. Brooner's experience in selling transformative technologies to risk-embracing buyers aligns perfectly with our approach. His focus will be on understanding customer needs, which is vital for the continued success of our solutions."

The Vision Moving Forward

Brooner acknowledges the unique position that Lorikeet holds in the market, particularly in regulated environments. "What set Lorikeet apart for me was its ability to support teams in challenging circumstances, where accuracy is not just critical but non-negotiable. I am enthusiastic about broadening our reach to more teams facing these complexities," he remarked upon joining the company.

With teams operating out of locations in Sydney, the U.S., and the U.K., Lorikeet is well-positioned to extend its influence across various international markets. The company was co-founded by Steve Hind, a previous Stripe executive, and Jamie Hall, an early researcher in large language models at Google Brain. Their combined expertise and vision for AI-driven customer support solutions underscore Lorikeet's potential in transforming the customer service landscape.

Conclusion

As Lorikeet embarks on this new chapter with Jerry Brooner at the helm of its revenue operations, the company aims to capitalize on its strengths in resolving complex customer support challenges. By fostering partnerships and enhancing its AI technology, Lorikeet is set to solidify its status as a leader in enabling regulated industries to navigate the intricacies of customer service with confidence. To learn more about Lorikeet and its offerings, visit lorikeetcx.ai.