Pivot Point Consulting Strengthens Leadership Team for Future Growth Initiatives

On July 15, 2026, Pivot Point Consulting unveiled a revamped executive leadership structure with the aim of aligning its Growth, Delivery, and Managed Services sectors. This strategic move is designed to strengthen the company’s foundation for long-term growth while simultaneously enhancing client outcomes.

Terri LeFort, the newly appointed CEO, expressed confidence in the organization’s current standing. "Pivot Point enters this next phase from a position of real strength—an exceptional reputation, extraordinary people, and deep client relationships," she stated. With this new structure, the company aims to better align its leadership with the capabilities that clients value most.

Key Leadership Appointments

Michelle Lichte as Chief Growth Officer

Michelle Lichte has been appointed as the Chief Growth Officer, a role that combines the sales, marketing, and client partnerships sectors into a cohesive strategy aimed at improving client relationships and fostering deeper market engagement. Lichte, with over 30 years in the healthcare sector, noted the importance of understanding client needs, emphasizing that their priorities are the driving force behind the company's strategy. “Bringing our growth organization together creates an opportunity to deepen our relationships, serving clients with the full breadth of our expertise to deliver an even more seamless experience,” Lichte remarked.

Marc Hirshfield as Chief Delivery Officer

Marc Hirshfield takes on the role of Chief Delivery Officer, where he will oversee the consulting practices, recruiting, and consultant relations. Hirshfield brings with him more than three decades of experience in healthcare IT leadership, known for fostering a collaborative environment that prioritizes client satisfaction. He stated, "Exceptional client outcomes begin with exceptional people," underlining the importance of alignment within the consulting organization to ensure that Pivot Point continues to meet—and exceed—client expectations.

Max Hanner as President of Managed Services

Max Hanner has been appointed as the President of Managed Services, leading Pivot Point’s award-winning IT services organization. Focused on delivering operational excellence and innovation, Hanner aims to maintain the organization’s reputation while also expanding its capabilities to better serve clients. He emphasized the importance of stability amid constant change, asserting that the company will keep investing in resources that empower clients to perform confidently in an ever-evolving landscape.

A Unified Path Forward

The newly announced leadership structure illustrates Pivot Point's commitment to cultivating strong relationships with healthcare organizations, thereby ensuring that the company remains responsive to the needs of its clients. The collaboration of Lichte, Hirshfield, and Hanner is expected to steer the company toward continued evolution, emphasizing innovation and lasting partnerships.

In a rapidly changing healthcare landscape, Pivot Point Consulting is poised to be at the forefront, providing critical support to organizations that are navigating pivotal moments. From being recognized as the #1 Best in KLAS Managed IT Services to having an impressive track record in various healthcare consulting accolades, Pivot Point remains dedicated to helping clients move faster and make better-informed decisions.

For more details, you can learn about their services by visiting pivotpointconsulting.com.