NJM Insurance Group Welcomes Carol Voorhees as New President and CEO

NJM Insurance Group recently made headlines as the Board of Directors appointed Carol Voorhees to the role of President and Chief Executive Officer on July 25. This appointment not only represents a significant milestone for the company but also highlights a historic moment in the insurance industry, as Voorhees becomes the first woman to hold the top position in NJM's 112-year history.

Voorhees, who has dedicated her professional career to NJM Insurance Group for nearly three decades, previously served as Executive Vice President and Chief Operating Officer. Her journey with the company began in 1996, when she joined the information technology department. Over the years, she exhibited an unwavering commitment to NJM's mission and values while progressively taking on roles with greater responsibility.

Carol's insights have been pivotal in shaping NJM’s strategy, particularly in enhancing technology capabilities and customer service. Notable achievements during her tenure include the establishment of a project management process and spearheading multiple strategic technology advancements. In 2018, she was promoted to Senior Vice President and Chief Information Officer, which further solidified her role on the Executive Leadership Team, and subsequently became the COO in 2024.

“I am truly honored to lead NJM. After 29 years of service, I understand NJM's value proposition and what makes us special – providing outstanding service to our policyholders,” Carol stated following her election. Her emphasis on customer service aligns well with NJM's long-standing reputation for superior claims handling and customer satisfaction. As she steps into her new role, her vision for the future of NJM emphasizes a continued dedication to meeting the needs of customers throughout the Mid-Atlantic region.

Edward Stern, Chairman of NJM's Board of Directors, expressed his confidence in Voorhees’ leadership, stating, “Carol's experience has played an integral role in NJM's strategic expansion and technology upgrades. Her leadership and commitment to delivering outstanding service to our policyholders made her the unanimous choice to lead the company.” This support from the board underscores the trust placed in Carol's vision and experience.

Founded in 1913, NJM has established itself as one of the leading property and casualty insurers in the Mid-Atlantic region. The company operates on a mutual basis for the exclusive benefit of its policyholders and has maintained an A or higher Financial Strength Rating from AM Best for over 90 years. NJM is widely recognized for its award-winning customer service and robust claims handling, which places the company among the top insurers serving customers in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania.

As NJM Insurance Group embarks on this new chapter under Carol Voorhees’ leadership, it is poised to reinforce its commitment to exceptional service while navigating the evolving landscape of the insurance industry. Carol’s tenure is expected to drive the company’s mission forward, promoting innovative strategies while maintaining the core values that have been the bedrock of NJM's success for over a century.

Carol's ascension to this role is not merely a symbolic victory for women in leadership, but also a testament to her hard work, dedication, and the impactful changes she has brought to NJM throughout her career. Her leadership journey serves as an inspiration for future generations, demonstrating that with perseverance and commitment, significant milestones can be achieved.

For further information on NJM Insurance Group and to stay updated on their offerings, visit njm.com.