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Seven-Eleven Teams Up with Ecbo for Innovative Luggage Storage Service

In a bid to enhance the overall customer experience, Seven-Eleven Japan (headquartered in Tokyo and led by President Tomohiro Akutsu) has officially announced its collaboration with Ecbo Inc., under the leadership of President Shinichi Kudo, to introduce the 'Ecbo Cloak' luggage storage service across 378 stores by December 2025.

Background of Ecbo Cloak Implementation

The 'Ecbo Cloak' service is designed primarily for a variety of travelers, including international tourists and individuals who frequently find themselves on the move, requiring a reliable option for storing their belongings. Particularly in areas surrounding train stations, the demand for luggage storage solutions has proven to be significant.
As part of its broad spectrum of service offerings—including delivery and pickup options—Seven-Eleven is committed to addressing these diverse needs, with the temporary luggage storage service being a vital addition that will cater to a larger audience. Through this partnership, both Seven-Eleven and Ecbo aim to provide their customers with even more convenient options.

Overview of the Ecbo Cloak Locations

• - Area Coverage: By December 2025, the service will be available in 26 prefectures which include Hokkaido, Aomori, Iwate, Miyagi, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Gifu, Shizuoka, Aichi, Shiga, Kyoto, Osaka, Hyogo, Nara, Tottori, Okayama, Hiroshima, Yamaguchi, Kagawa, Ehime, Fukuoka, and Saga.
• - Number of Locations: A total of 378 stores will implement this service by the set date.
• - Service Hours: Available 24/7, in accordance with individual store operating hours.
• - Pricing:

- Bag Size: 500 JPY per day for items with dimensions under 45 cm (backpacks, handbags, carry-on luggage, etc.).
- Suitcase Size: 800 JPY per day for larger items with one side measuring 45 cm or more (suitcases only).

Customers can pre-book and pay for the luggage storage service through the Ecbo Cloak app or website before arriving at the selected location.

What is Ecbo Cloak?

'Ecbo Cloak' is an innovative service allowing customers to securely store their luggage via a simple mobile reservation system. It has been adopted in various establishments, including cafes, commercial facilities, train stations, and post offices, achieving a remarkable reach of over 1,000 locations across Japan. Since August 2023, Ecbo has also expanded its services internationally, making its debut in Taiwan.

With the convenience of the app and website, users can easily locate participating stores and complete a smooth booking and payment process, enabling them to swiftly deposit their belongings. Besides standard carry-on items, the service also accommodates larger luggage that won't fit in typical coin lockers, such as strollers, musical instruments, sports gear, and foldable bicycles.

• - For more information, visit the Ecbo Cloak website: Ecbo Cloak Website

This strategic initiative not only underscores Seven-Eleven’s commitment to delivering enhanced services but also aims to significantly alleviate one of the common inconveniences faced by many travelers, ultimately enriching their travel experience throughout Japan.