#Japan #Tokyo #AI Central Voice #Tech Touch #Aioi Nissay Dowa

AI Central Voice: Innovations in Insurance Analysis

In the rapidly evolving landscape of insurance technology, Tech Touch Inc. is making significant strides with their data strategy AI agent, AI Central Voice. This groundbreaking platform is specifically designed to enhance analytical capabilities within organizations, and a notable case study can be drawn from Aioi Nissay Dowa Insurance Co., Ltd., one of Japan’s major insurance providers.

Project Overview

Aioi Nissay Dowa is focused on leveraging quantitative assessments derived from various customer feedback to refine its strategies. Their intent is to build trust and become the go-to insurance company by transforming qualitative, unstructured data into actionable insights. This is where AI Central Voice comes into play, offering a reliable method of identifying and classifying non-standard data that has previously been challenging to analyze effectively.

The Decision to Implement AI Central Voice

What sets AI Central Voice apart is its unique capacity to recognize contextual nuances within unstructured data. Even if a single piece of feedback contains multiple themes, this platform can dissect it into coherent categories, enabling accurate analytics. The flexibility of AI Central Voice's adoption as an outsourcing consulting model rather than a straightforward SaaS tool was pivotal for Aioi Nissay Dowa. This approach alleviated concerns over common pitfalls during tool adoption that often lead to misalignment of objectives. Instead, they now receive analysis results directly as reports, facilitating informed decision-making without the burden of managing complex tools internally.

Impact and Future Prospects

Previously, identifying points of complaint or frequently asked questions was quite complicated for Aioi Nissay Dowa. However, with the integration of AI Central Voice, they can now track the evolution of complaints and categorize them efficiently. This newfound ability is expected to bolster their existing initiatives and support the development of common understanding while exploring new strategies. Currently, work on creating an FAQ system based on frequently raised inquiries is underway, aiming to improve response quality and reduce query volume.

About Aioi Nissay Dowa Insurance Co., Ltd.

Founded in 1918, Aioi Nissay Dowa operates as part of the MS&AD Insurance Group Holdings, emerging as a leader in the insurance sector through their innovative and localized digital solutions. They are particularly recognized for their prowess in telematics, which enhances their automotive insurance offerings, reviewing industry standards with cutting-edge technology.

For more information on Aioi Nissay Dowa Insurance, visit: Aioi Nissay Dowa Website

About AI Central Voice

AI Central Voice serves as a comprehensive AI analysis platform that Tech Touch provides to businesses. This platform structures customer feedback and employee comments into an analyzable format, enabling instantaneous strategic decision-making based on the derived insights. It promotes cross-department information integration, allowing seamless sharing and searching across various functions.

With insights drawn from hundreds of major clients, Tech Touch customizes AI knowledge databases, tailoring to individual business needs and fostering data capitalisation and productivity growth through their innovative solutions.

For further details on AI Central Voice, explore: AI Central Voice Website

About Tech Touch Inc.

Set up on March 1, 2018, Tech Touch specializes in providing the data strategy AI agent AI Central Voice alongside the leading digital adoption platform, Tech Touch. This dual offering enhances organizational data utilization and productivity. AI Central Voice efficiently analyses qualitative data like customer insights and sales reports, ensuring high-precision extractions that aid in effective management and product improvement. The company has garnered notable awards including the Good Design Award and J-Startup recognition by the Ministry of Economy, Trade, and Industry, showcasing their commitment to advancing DX and AI transformation within corporations.

Contact Information

For inquiries related to this capability, reach out to Tech Touch AI Support Team at [email protected]. For service implementation queries, please contact the sales department through this link. Media inquiries can be directed to Tech Touch’s PR team at [email protected].