#United States #Cincinnati #First Student #First Alt #First View

First Student Enhances First View App

First Student, recognized as North America's leading provider of student transportation services, has rolled out significant enhancements to its parent-focused transportation tracking app, First View®. This update is geared towards increasing the convenience, visibility, and overall peace of mind for families during the 2026-2027 school year.

With over 1.1 million downloads and 300,000 active users, First View continues to be instrumental for parents keeping track of their children's transportation. The app integrates real-time visibility, enabling families to stay informed regardless of whether their child travels via traditional yellow bus or alternative transportation services provided by First Alt®. The latest upgrades make it easier than ever for families managing multiple students and various transportation modes.

New Features to Expect

First View's newly added functionalities include:

• - Multi-Student Tracking: Parents can now monitor multiple children in a single app, simplifying transportation management for families with various routes.
• - Expanded Language Support: The app includes 15 languages, including Spanish, Arabic, and Chinese, to cater to diverse communities and ensure parents can access information in the language they prefer.
• - Real-Time Notifications: Families will receive alerts for vehicle arrivals for both pick-up and drop-off, as well as updates on any changes to transportation routes or schedules.
• - Safety Alerts: Users will be informed of any delays, weather changes, or road closures, ensuring they are aware of any issues affecting transportation.
• - Enhanced Customer Support: First Student has bolstered its multilingual support, launching a customer service center that is 50% bilingual and offering a dedicated Spanish-language hotline for families.

A Unique Approach to Student Transportation

Unlike most other apps that cater to a single type of service, First View offers parents a centralized solution to track yellow bus routes, alternative transportation, and charter service seamlessly. This is particularly beneficial for families with multiple children or varying travel arrangements throughout the academic year. Victoria Storti, a Transportation Specialist for Livermore Valley Joint Unified School District, highlights the importance of timely transportation information in creating a more inclusive experience for parents.

Director of Transportation for Wichita Public Schools, Lisa Riveros, stated, “First View gives parents real-time visibility into their student's transportation, ensuring they feel secure and informed about their child's commute.” The app encourages feedback after each trip, contributing to continuous improvements in First Student's transportation services.

Special Features for First Alt Users

For those utilizing the First Alt transportation service, the App offers added functionalities tailored specifically for students with special needs. Parents can:

• - View and cancel same-day rides,
• - Manage trips scheduled up to 14 days ahead,
• - Receive detailed driver and vehicle information, as well as notifications during boarding and deboarding.

This feature set aims to enhance the user experience particularly for families whose students have disabilities, ensuring accessible and reliable transportation solutions.

Conclusion

As families prepare for the new school year, First Student is committed to providing a connected transportation experience for every student. By investing in technology and practical solutions, the organization is prioritizing safety and reliability, ensuring that students reach their educational destinations confidently.

Available for download on both the App Store and Google Play, the First View app is not only crucial for navigating daily school commutes, but it also symbolizes First Student's ongoing commitment to innovation in student transportation services. As the company continues to receive accolades, including being named a CIO 100 Award winner in 2026, it reinforces a future where technology and student transport coexist seamlessly, making commuting a safer and more efficient practice for everyone involved.