Ontario International Airport Achieves Second Place in JD Power Airport Satisfaction Rankings for the Second Year

Ontario International Airport Achieves Remarkable Ranking

Ontario International Airport (ONT) has secured the second position in the JD Power 2026 North America Airport Satisfaction Study. This marks the second consecutive year the airport has placed so highly among medium-sized airports in North America. With an impressive customer satisfaction score of 705, ONT is only seven points shy of the top-ranked airport, demonstrating a strong commitment to improving passenger experiences.

Acknowledging Key Achievements

One of the standout facets of ONT's performance is its top-ranking in two critical categories: the Arrival/From Airport Experience and the level of trust among travelers. Atif Elkadi, the CEO of the Ontario International Airport Authority (OIAA), expressed immense pride in the recognition, highlighting the trust passengers place in ONT and the exceptional service delivered by its staff. He remarked, "Passengers are telling us they trust ONT, they value the experience we provide and they feel the difference when they travel through our airport."

The recognition not only celebrates the airport's high standards but also highlights the effort that goes into maintaining them. Elkadi further emphasized how this achievement is a product of countless daily interactions, showcasing the dedication of employees, airline partners, and the community to deliver an exceptional airport experience.

Passenger Growth and Future Aspirations

Passenger traffic at ONT has surged by 75% since the airport returned to local ownership in 2016. Currently, projections indicate that the airport will accommodate over 7 million travelers in the upcoming year. Elkadi views this growth as a testament to the successful strategies implemented over the years, which have focused on enhancing the airport's accessibility and overall passenger experience.

As ONT approaches its tenth anniversary under local ownership, it is poised for continued expansion. Elkadi noted the team's commitment to ensuring that as more passengers utilize the airport and new facilities are added, the quality of customer service remains at the forefront. "We're incredibly proud to be No. 2 again. But we're not building ONT to be second best," he stated, reiterating the airport's aspiration to deliver the best airport experience in North America.

Comprehensive Insights from the JD Power Study

The JD Power study evaluates passenger satisfaction based on seven pivotal dimensions, which include the ease of travel through the airport, the quality of terminal facilities, the professionalism of airport staff, and the offerings in food, beverage, and retail. The consistent high ranking of ONT indicates a robust focus on passenger needs and satisfaction, aligning with the airport's commitment to enhancing all aspects of travel through their facility.

This reaffirmation of ONT's position in the aviation industry speaks volumes about the dedication of its workforce and its commitment to building a welcoming environment. As the airport continues to grow, maintaining these standards will be pivotal in attracting new passengers and retaining loyal customers alike.

Conclusion

With a decade of progress under its belt, Ontario International Airport stands as a beacon of customer satisfaction and operational excellence. The ongoing commitment to passenger experience as showcased by its JD Power rankings only solidifies its reputation as a premier medium-sized airport in North America. As ONT prepares for its next chapter, the focus will remain on expanding services while ensuring that every passenger enjoys an extraordinary journey from arrival to departure.

For more details, visit flyOntario.com and follow ONT on social media.