#Japan #Chiyoda #MiiTel #RevComm #RakutenTravel

Enhancing Consulting Services with AI Technology

RevComm, based in Chiyoda, Tokyo, has made headlines by implementing its voice analysis AI, MiiTel, into Rakuten Travel's consulting operations aimed at accommodation providers. This strategic move is part of Rakuten Travel's commitment to improving service quality for its registered lodgings through enhanced consultancy efforts.

Rakuten Travel has dedicated personnel for all registered accommodation facilities across the country, focusing on increasing customer attraction and maximizing revenues. Each consultant employs various communication channels, such as in-person visits, telephone calls, and web meetings, to leverage marketing data available on Rakuten Travel. Through these interactions, they provide fresh proposals and solutions to the challenges facing each lodging provider.

The recent integration of MiiTel aims to optimize daily communications between Rakuten Travel's consultants and the accommodation facilities. By adopting AI technology, Rakuten Travel seeks to visualize interactions, making communication more efficient and minimizing burdens on both parties. This initiative is designed to elevate the quality of consulting services, thereby maximizing the revenue potential for accommodation providers. Furthermore, by enhancing the productivity of its consultants, Rakuten Travel aspires to offer more personalized support to a greater number of establishments than ever before.

RevComm's contributions are multifaceted, providing a suite of AI tools including: MiiTel Phone for telephone analysis, MiiTel Meetings for web conference insights, MiiTel RecPod for in-person dialogue analysis, and MiiTel Synapse Copilot as a business assistant. Together, these tools are tailored to elevate the quality and effectiveness of consulting services provided by Rakuten Travel, ultimately driving revenue growth for partner accommodations.

RevComm remains committed to its mission of reinventing communication, creating an environment where individuals consider each other thoughtfully. The company works diligently to increase the value provided under the MiiTel brand, demonstrating its dedication to improving productivity across various enterprises.

About RevComm

Founded under the ethos of reinventing communication and fostering a society centered on human connection, RevComm leverages voice technology and AI to tackle communication challenges effectively. It has pioneered the platformization of conversational data through innovative products, which include:

• - MiiTel Phone
• - MiiTel Call Center
• - MiiTel Meetings
• - MiiTel RecPod
• - MiiTel Synapse Copilot

These solutions are designed to facilitate informed decision-making and transform management approaches. In a remarkable achievement, RevComm was named as the only Asian company in the 2023 Forbes AI 50 list and has garnered accolades such as the Innovation Award in the AI sector at CES® 2025 and the Minister of Internal Affairs and Communications Award at the Japan Startup Awards 2025.

Company Details

• - Name: RevComm Inc.
• - Address: 28th Floor, Marunouchi Building, 2-4-1 Marunouchi, Chiyoda, Tokyo, 100-6328, Japan
• - CEO: Takeshi Aida
• - Business Focus: Development of AI and voice software and databases
• - Website: RevComm

Note: All company names and products mentioned are trademarks or registered trademarks of their respective owners.