SOMPO Himawari Life Insurance Achieves Triple Star Rating for Third Consecutive Year

SOMPO Himawari Life Insurance Achieves Outstanding HDI Ratings

In a remarkable achievement, SOMPO Himawari Life Insurance Company, led by President Yasuki Kume, has been awarded the highest rating of "Triple Star" in the 2026 HDI Benchmark ratings for the life insurance industry. This accolade is particularly significant as it marks the third consecutive year in which the company has secured a double victory in both the "Web Support" and "Inquiry Window" categories, demonstrating exceptional performance and service quality.

Web Support Excellence

The company's web support was commended for its user-friendly design. Information is meticulously categorized with clear keywords, allowing customers to navigate efficiently to find the information they seek. The platform prominently displays a section of frequently asked questions (FAQs), making it immensely convenient for users to access needed information quickly. Additionally, the ability to search using specific keywords or hints further enhances the convenience of the web support system, creating a highly effective online customer experience.

Outstanding Inquiry Services

In terms of inquiry services, SOMPO Himawari Life has shown a commitment to understanding the backgrounds and current policies of its customers. The company provides timely and accurate responses to inquiries, employing an approach that blends natural conversation with attentive listening. This technique captures the needs of customers effectively and ensures that they receive persuasive and satisfactory answers. Employees exhibit a proactive and involved attitude, striving to expand valuable options for clients, which contributes to a higher degree of customer satisfaction and trust.

What is the HDI Benchmark?

The HDI (Help Desk Institute) Benchmark initiative, managed by Think Service Ltd., invites public participants and volunteers to evaluate customer support services from a consumer perspective. Each company’s web support and inquiry services are rigorously assessed based on performance and quality, with results made public to promote transparency in service delivery.

The evaluation encompasses several performance metrics; both web support and inquiry services are rated according to five distinct criteria. For web support, an evaluation of website usability is conducted while the inquiry service assessment covers aspects such as quality, performance, multichannel support, and response times. Each reviewer creates custom inquiries to assess various aspects without time constraints, ensuring a thorough review process.

Future Developments

Looking ahead, SOMPO Himawari Life Insurance aims to maintain its status as a "Well-being Support Company," dedicated to encouraging customers in their journey towards a rich and fulfilling life. The company underscores its commitment to attentively listening to customer feedback and incorporating suggestions into its operational strategies to enhance service quality. By staying responsive to customer needs and aspirations, SOMPO Himawari Life Insurance endeavors to support and empower its clientele in achieving their goals and dreams.

In an era that increasingly values customer experience, SOMPO Himawari Life has once again proven that excellent customer support and engagement can lead to accolades and customer loyalty. Their dual achievement in the HDI benchmarking is a testament to the company's consistent dedication to delivering outstanding service.