#Japan #Tokyo #NICE #CXone #Tram System

Tram System's Achievement in 2025

On December 9, 2025, Tram System Co., Ltd. celebrated a significant milestone at the NiCE Partner Appreciation Party held in Marunouchi, Tokyo. The company was awarded the title of "CXone Partner of the Year 2025" by NiCE Ltd., in recognition of its exceptional contribution to the implementation and market expansion of the CXone platform.

Tram System, headquartered in Nagoya, Aichi Prefecture, has made a name for itself by providing cutting-edge solutions that enhance customer contact points and improve operational efficiency. This award marks a notable achievement for the company as it follows their previous accolades in 2023 and 2024, namely the "BPO Partner Award" and "Top SMB Sales Partner," respectively. Receiving awards for three consecutive years highlights Tram System's unwavering dedication to excellence in customer experience solutions.

Award Details

• - Award Name: CXone Partner of the Year 2025
• - Organizer: NiCE Ltd.
• - Event: NiCE Partner Appreciation Party
• - Date: December 9, 2025
• - Location: Marunouchi, Tokyo (BREEZE OF TOKYO)

Background of the Award

Tram System has continuously aided businesses in enhancing customer engagement through the provision of its cloud contact center system, "TramOneCloud CXi," and various other CX solutions. The company has particularly focused on expanding the CXone platform within the SMB sector in Japan, developing a successful partnership with NiCE that has driven market growth through effective sales propositions, implementation support, and strategic marketing activities.

The consistent efforts made by Tram System over the last few years have been instrumental in leading to this recent recognition.

Reasons for the Award

The award was granted based on a series of commendable initiatives undertaken by Tram System:

• - Achieving the highest order volume in the domestic market through customer-centric support.
• - Seamlessly integrating "TramOneCloud CXi" with NiCE's CXone and their unique VaaS, "TramLine," leading to effective project generation while optimizing costs.
• - Accelerating lead generation focused on the SMB market through strategic events and content marketing.
• - Leading a consortium that fosters collaboration among NiCE partners to build a robust partner ecosystem.

Comments from Tram System

Hidenori Imaeda, Executive Officer and Business Management Manager at Tram System, expressed, "It is a great honor to receive the CXone Partner of the Year 2025 award at the NiCE Partner Appreciation Party. This recognition is a testament to our collaborative efforts with our customers in the Japanese market and the continuous hard work of each employee. We greatly appreciate the ongoing support and partnership from the NiCE team. Going forward, we will continue to deliver high value to our clients while fostering our strong partnership with NiCE."

Future Outlook

With this award as a turning point, Tram System aims to further enhance the value it provides in the CX domain through its partnership with NiCE. The company is committed to expanding the reach of CXone in the Japanese market and ensuring that their solutions contribute significantly to the business growth of their clients.

About Tram System Co., Ltd.

Tram System Co., Ltd. specializes in delivering advanced solutions for contact centers and has effectively partnered with NiCE Japan to ensure optimal operational support. Since its inception in 2008, the company has utilized infrastructure engineering to innovate in the cloud voice communication sector. They offer revolutionary solutions including cloud-based PBX (UCaaS), cloud contact center systems (CCaaS), and cloud telephone line services (VaaS). By focusing on the customer's perspective, Tram System strives to elevate communication efficiency and contribute to clients' business success.

Learn more about Tram System at Tram System website.

About NiCE

NiCE (NASDAQ: NICE) revolutionizes the world with their "AI that puts people first." Their dedicated AI platform automates every engagement into proactive, safe, and intelligent actions, empowering individuals and organizations to innovate and execute their dialogue to resolution.

Trusted by organizations across over 150 countries, NiCE's platform is widely adopted across various industries, connecting people, systems, and workflows to enhance organizational performance while ensuring scalable and smart operations. NiCE continuously delivers proven results.

Explore more about NiCE on their NiCE Japan website.

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