ViewLift's Transformative AI Solutions for Streaming Services
In a move aimed at revolutionizing the streaming landscape, ViewLift, a global leader in digital solutions for content owners, has officially announced the launch of two innovative AI-powered products:
ViewLift Data Insights Pro™ and
ViewLift FanAssist AI™. These groundbreaking tools aim to enhance business intelligence and customer support for media companies, sports organizations, and content owners striving to distribute their content globally.
Elevating Business Analytics with Data Insights Pro
ViewLift Data Insights Pro™ is designed to be a conversational AI tool that offers real-time insights through textual communication to executives in the content ownership sector. Acting as a virtual data analyst, it provides daily summaries of key metrics as well as interpretations of follow-up questions posed by executives. This functionality delivers actionable business insights related to streaming trends, viewer behavior, content performance, and monetization metrics.
As Rick Allen, ViewLift's CEO, stated, "ViewLift Data Insights Pro™ reflects our commitment to democratizing data and making it readily usable for our partners. Whether tracking viewership numbers, revenue, or other vital metrics during live events, this tool clarifies information in minutes, not days." This not only optimizes decision-making processes but also operates around the clock, ensuring that content owners remain agile and proactive in a fast-paced digital environment.
Enhancing Customer Support with FanAssist AI
Alongside innovative analytics, ViewLift introduced
FanAssist AI™, a multilingual AI-powered support platform aimed at improving customer service while reducing response times. Integrating seamlessly with a client's ticketing system, FanAssist AI™ can handle customer inquiries in multiple languages across diverse channels. With smart ticket categorization and a 3+3+1 AI decision-making engine, it suggests optimal responses and automates tasks to assist customers with a range of issues.
One of its standout features is its ability to recognize problems, craft responses using internal knowledge management systems, and reply to inquiries within minutes. By automating support during high-traffic events, FanAssist AI™ has proven to be incredibly cost-effective and efficient—managing a nearly
90% reduction in ticket volume during busy live events for major sports streaming platforms. This effectiveness was evident during major athletic events, where millions of concurrent viewers required immediate assistance.
Advanced User Engagement through Google Vertex Integration
In a bid to further enhance viewer engagement, ViewLift has integrated
Google Vertex AI into its platform to power an advanced recommendation engine. This sophisticated algorithm combines machine learning models informed by extensive behavioral and content metadata, providing content owners the ability to deliver personalized recommendations across various devices. The AI-driven personalization from Vertex fosters increased viewer retention and monetization by tailoring the streaming experience to match individual viewer interests.
Conclusion: Pioneering the Future of Intelligent Streaming
These new AI initiatives solidify ViewLift's role as an innovator in the over-the-top (OTT) streaming industry. As the demand for scalable, personalized, data-driven solutions rises, ViewLift empowers content owners to deepen engagement, streamline workflows, and significantly enhance profitability. For more details or to schedule a demonstration, visit
ViewLift's official website.
About ViewLift
ViewLift stands out as a technology company specializing in digital solutions for content owners, particularly focusing on live and on-demand video distribution. Utilizing proprietary cloud-based technology, ViewLift operates digital platforms for sports, media, and entertainment brands worldwide. Their services include content management, multiplatform distribution, real-time analytics, audience engagement tools, and flexible monetization models such as AVOD, SVOD, TVOD, and hybrid models. With a mission to maximize audience engagement and revenue, ViewLift caters to notable sports clients, including the National Hockey League, 14 U.S. professional sports teams, and major media clients like NBC and TEGNA.