National Council on Problem Gambling Unveils 1-800-MY-RESET as New Helpline Number

National Council on Problem Gambling's New Initiative: 1-800-MY-RESET

In a significant move to promote support for individuals affected by gambling-related issues, the National Council on Problem Gambling (NCPG) has officially adopted 1-800-MY-RESET as the new National Problem Gambling Helpline™ number. This change, announced on January 29, 2026, is aimed at making it easier for those in need to access vital resources and assistance.

A Memorable Resource for Help

The newly established helpline number is designed to be both memorable and user-friendly, encouraging callers to seek help regardless of their stage in dealing with gambling addiction. The simplicity of 1-800-MY-RESET signifies a user-defined approach where anyone grappling with their gambling situation can reach out for the necessary support.

The adoption of this new number is not just a mere change; it represents a broader strategy by the NCPG to modernize its network and enhance the visibility and accessibility of the helpline. By making the number easy to remember, the council aims to lower barriers to care and encourage individuals to seek help.

As Derek Longmeier, President of the NCPG Board of Directors, aptly pointed out: "Problem gambling support should never be limited to a single moment or a single definition of harm." This statement echoes the vision behind the new helpline, reinforcing that support is available at all stages—be it for someone with personal concerns, a family member in distress, or individuals seeking professional guidance.

Connecting with Professional Support

When callers dial 1-800-MY-RESET, they will be connected to the National Problem Gambling Helpline Network. This robust system serves as a single access point to 24 contact centers across the United States, all of which are staffed by trained professionals adhering to internationally recognized standards. The National Problem Gambling Helpline™ is operational 24/7, and every call is free and confidential, ensuring that those who reach out receive the appropriate support and referrals to local resources.

The urgency of launching this new helpline number stems from the alarming statistics that reveal nearly 20 million adults in the U.S. have experienced some indicators of gambling-related harm in the past year. With the expansion of legal gambling venues across the country, NCPG remains committed to providing accessible help for those struggling with gambling addiction.

Broader Public Awareness Efforts

The introduction of 1-800-MY-RESET is part of an extensive public awareness campaign aimed at educating communities on gambling-related harm, reducing stigma, and positioning gambling addiction as a critical public health issue. Heather L. Maurer, the NCPG Executive Director, highlighted: "With gambling now more accessible than ever, the National Problem Gambling Helpline is a critical lifeline." The council's intention is clear: the easier it is for individuals to remember the helpline number, the more likely they are to connect with the high-quality, confidential support they need promptly.

While the new number aims to boost national awareness and memorability, existing helpline access points, including 1-800-522-4700, will continue to operate. The NCPG encourages states and regulators to adopt and promote the new National Problem Gambling Helpline™ number to facilitate consistent access to support nationwide.

Looking Ahead

Further educational initiatives related to 1-800-MY-RESET will roll out in the coming years, particularly throughout 2026 and 2027, emphasizing the need for ongoing community engagement in the fight against gambling addiction.

For those in need of help, the NCPG emphasizes that there is no shame in seeking support. If you or someone you know may have a gambling problem, the National Problem Gambling Helpline™ offers hope and help. Call 1-800-MY-RESET or visit www.1800myreset.org. Help is available around the clock, free, and confidential.