On Lok PACE Achieves Special Recognition in Age-Friendly Health Systems Initiative

On March 10, 2025, On Lok PACE was officially recognized as an Age-Friendly Health System — Committed to Care Excellence. This accolade is a significant part of the Age-Friendly Health Systems movement spearheaded by the Institute for Healthcare Improvement (IHI). The organization aims to assure that health care for seniors aligns with their specific needs by assessing various elements of high-quality care.

Over the past few months, On Lok PACE has participated in a comprehensive evaluation process that focuses on a model referred to as the '4Ms': What Matters, Medication, Mentation, and Mobility. This framework is designed to enhance the quality of care that older adults receive, allowing for a more sensitive approach that prioritizes patient and family perspectives.

In total, since August 2023, more than 1,900 hospitals, clinics, and senior living facilities have been acknowledged for their proficient performance in senior health care standards under this initiative. On Lok PACE takes pride in being among the growing number of organizations implementing the 4Ms, contributing to a global outreach that has already touched the lives of more than 2.48 million seniors.

Dr. Ben Lui, Medical Director of On Lok, expressed his enthusiasm over the recognition, highlighting the organization’s unwavering commitment to providing evidence-based, personalized care for older adults. He stated, "This recognition underscores our dedication to patient-centered practices that align with what matters most to our patients and their families. We are proud to be honored for our commitment to this framework."

For over 50 years, On Lok has pioneered the PACE (Program of All-Inclusive Care for the Elderly) model, which is approved by Medicare and Medicaid. The initiative provides comprehensive support and services for eligible older adults, empowering them to age in place with the dignity and independence they deserve. On Lok embraces the 4Ms to ensure that all seniors have adequate access to care and resources that sustain their well-being and autonomy.

The commitment from IHI towards sharing valuable insights and best practices continues to strengthen as they aim to reliably implement age-friendly protocols across a range of healthcare settings, including emergency departments, ICU units, surgical wards, and primary care facilities.

Leslie Pelton, MPA, Vice President of IHI, acknowledged the dedication of the On Lok team, saying, "We are delighted to recognize On Lok for their exceptional work in promoting age-friendly care. The Age-Friendly Health Systems initiative is integral to our overall vision of providing the best possible care for older adults. We celebrate this recognition with On Lok and remain committed to excellence for the seniors and families we serve."

The Age-Friendly Health Systems initiative is a collaboration involving the John A. Hartford Foundation, the IHI, the American Hospital Association (AHA), and the Catholic Health Association of the United States (CHA). More information can be found at IHI's website.

On Lok operates as a nonprofit organization dedicated to helping older adults age with dignity and independence. Established in 1971, it has been a trusted resource in San Francisco, Santa Clara County, and the Tri-City area of Alameda. The organization operates the PACE program, allowing seniors to remain in their homes as long as possible, while providing comprehensive medical care and social services. The On Lok 30th Street Senior Center serves as the largest multipurpose facility for seniors in San Francisco, offering health programs and various activities for an active lifestyle. Additionally, their Nutrition Program delivers over 250,000 meals annually to seniors.

For further details, visit On Lok's website.