TTEC Digital Earns Cisco's Top Honor in Customer Experience for the Americas

TTEC Digital Achieves Cisco's Reimagine Customer Experiences Partner of the Year Award

On December 16, 2024, TTEC Holdings, Inc., a prominent CX (customer experience) technology innovator, announced that its subsidiary, TTEC Digital, has been named the Cisco Reimagine Customer Experiences Partner of the Year for the Americas. This recognition highlights TTEC Digital’s contributions in transforming customer experiences through cutting-edge technology and innovative strategies in collaboration with Cisco, especially within sectors like banking, healthcare, and government.

John Wolf, the global Cisco lead at TTEC Digital, expressed gratitude for the recognition, stating, "In collaboration with Cisco, TTEC Digital is helping industry leaders improve their customer experiences with a mix of CX strategy and technology. We look forward to our continued partnership with Cisco." This accolade is particularly significant as it reflects TTEC Digital’s accomplishments in a challenging market, achieving a remarkable 44% year-over-year growth in bookings for FY24.

TTEC Digital and Cisco have a long-standing partnership, spanning over two decades. They were pioneers in migrating Cisco's Contact Center solutions to the cloud. Their continuous innovation has led to the development of groundbreaking services like WxCC Jet and InteractionSync for Cisco Webex Contact Center.

Moreover, TTEC Digital has been recognized by Cisco multiple times, earning the honor of Partner of the Year five times, underlining their consistent delivery of innovation and efficiency in customer experience solutions. The recent award was announced during the WebexOne event, which emphasizes the significance of effective customer interaction technologies in today's digital landscape.

As businesses adapt to evolving customer expectations, the integration of sophisticated technologies such as AI and omnichannel solutions has become vital. TTEC Digital’s commitment to enhancing digital CX solutions positions them as a leader in this competitive field. Their focus on leveraging next-gen technology allows them to meet every aspect of the customer journey, ensuring satisfaction at every touchpoint.

Founded in 1982, TTEC has developed a singular focus on customer experience excellence, resulting in high satisfaction scores from clients and customers alike across the globe. With operations in numerous locations, their dedicated team operates on six continents, combining technology and human interaction to create memorable customer interactions and foster strong business results.

For more details about TTEC Digital and its award-winning services, visit TTEC Digital's partnership with Cisco.

Conclusion

TTEC Digital's recognition by Cisco serves as a testament to its role as a transformative force in the realm of customer experience. Their pioneering initiatives not only enhance customer interactions but also aid organizations in achieving strategic growth and operational efficiency. As they continue to push the boundaries of what's possible with customer experience technology, TTEC Digital remains a valuable partner for those seeking to thrive in the modern marketplace.