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Understanding Higher Energy Bills This Winter

As winter settles in, many households are noticing a significant increase in their energy bills. Duke Energy is stepping in to clarify common misconceptions surrounding these rising costs and highlight effective strategies for energy management. Understanding the reasons behind the bills can empower customers to take action.

Why Are My Energy Bills Higher?

According to Duke Energy, the primary reason for the spike in bills is not an increase in rates, but rather the extended cold weather that forces heating systems to work overtime. This past winter has proven to be one of the harshest, with prolonged periods of cold and increased overall heating demand compounding the issue.

While Duke Energy did implement slight rate hikes — around $4 for Duke Energy Carolinas and less than a dollar for Duke Energy Progress customers using 1,000 kWh — these changes are minimal compared to the impact that rising usage has on bills. The severe temperatures have led to higher energy consumption, causing the bills to reflect these changes.

Families are spending more time at home due to the cold, as snow and ice have kept them indoors, leading to increases in the use of appliances for cooking and cleaning, which also add to energy consumption.

Myths About Energy Bills

Myth: My Bill is High Because Rates Increased

Fact: The primary cause of higher bills is increased energy usage due to cold weather, not a substantial rise in rates.

Myth: There's Nothing I Can Do to Lower My Bill

Fact: Simple actions can lead to significant savings on energy costs. Duke Energy encourages customers to take proactive measures:

• - Adjust Thermostat Settings: Set thermostats to the lowest comfortable temperature.
• - Seal Leaks: Use caulk or weatherstripping to prevent heat loss.
• - Manage Blinds: Open blinds during the day and close them at night to retain heat.
• - Utilize Ceiling Fans: Run fans clockwise to circulate warm air downward.
• - Change Air Filters: Regular maintenance can improve efficiency.

Duke Energy also provides several tools to assist customers, including:

• - Home Energy House Call: A free energy assessment along with a customized report and efficiency kit.
• - Flex Savings Option: This program encourages consumers to shift their usage to off-peak times for cost savings.
• - Smart Thermostat Programs: Customers have the opportunity to earn credits for using approved devices.

Payment Options for Customers in Need

For those who may be overwhelmed with their bills, Duke Energy offers several flexible payment plans to ease financial stress:

• - Budget Billing: To stabilize monthly energy costs.
• - Due Date Extensions: Temporary relief for those in need.
• - Pick Your Due Date: Align your bill payments with your personal pay schedule.
• - Installment Plans: Spread past-due balances over multiple payments.

Financial Assistance for Struggling Customers

Many customers may feel overwhelmed by their financial obligations regarding their energy bills. However, assistance is available. Last year, Duke Energy provided more than $95 million in assistance to North Carolina residents, benefiting nearly 110,800 households. Programs like the Share the Light Fund® and the Low Income Home Energy Assistance Program (LIHEAP) help qualifying households to reduce their burden.

To find available assistance, customers can utilize Duke Energy's Payment Assistance Finder or call 211 for information on community resources.

Reviewing Energy Bills Effectively

When analyzing monthly energy bills, customers should compare yearly usage rather than month-to-month figures for a clear understanding of their energy consumption patterns. For instance, looking at this January’s bill in relation to the previous January can offer a more accurate picture of trends and variations in energy use.

Conclusion

In summary, while the cold winter months can lead to higher energy usage and bills, there are numerous strategies and resources available for customers to manage their expenses effectively. Duke Energy aims to keep customers informed and supported during this challenging time. For more tips and tools, visit duke-energy.com/SeasonalSavings. By harnessing these resources, customers can navigate winter challenges with greater confidence and control.