#Japan #Tokyo #TechTouch #Labid #Nehan

Nehan Adopts TechTouch in Labid's Public Sales AI Workflow

TechTouch Inc. has announced the incorporation of its automation platform into Nehan Inc.'s public sales AI workflow, known as Labid. This integration is expected to tremendously reshape the customer onboarding process by automating user guidance when starting to use the system. Traditionally, customer success (CS) managers provided individual onboarding processes for new users, which required significant time and effort. With TechTouch, self-onboarding for users can now be achieved seamlessly, allowing CS personnel to dedicate more time to strategic tasks and fragrance of results instead of manual training.

Background of the Integration

Nehan's Labid platform facilitates public procurement for municipalities and governmental agencies across Japan, supporting everything from bid searches to AI-driven project recommendations and proposal creation. As the user base expanded rapidly, the burden of onboarding new users became a significant challenge for CS managers, often consuming around three hours per month per new user for various onboarding activities, notably one hour just for demonstrating how to use the system. This scenario hampered CS managers from fully focusing on defining the onboarding objectives and ensuring successful outcomes for clients, pushing the need for a more efficient solution.

Moreover, despite providing manuals and sales documents, users were often stymied by input errors during searches or unaware of key features, which led to underutilization of important functionalities.

To eliminate these obstacles and facilitate a smoother transition for users, Nehan decided to adopt TechTouch.

Reasons for Choosing TechTouch

The pivotal factor in opting for TechTouch was its ability to deliver timely operational guidance to users already logged in. The capacity to entirely replace initial instruction with navigation made TechTouch a perfect fit. Additionally, TechTouch’s no-code capability allows for easy implementation and adaptation without the need for intricate coding, thus automatically assessing the initial configuration status based on on-screen elements. It can dynamically adjust checklists and navigational prompts according to user progress, thus crafting a highly optimized onboarding experience.

Benefits of the Implementation

1. Complete Replacement of Initial Instructions
The integration of TechTouch has enabled the automation of onboarding instructions, leading to a 30% reduction in CS workload related to initial onboarding.
2. Enhanced Focus for Customer Success Teams
By swapping physical explanations for digital guidance, initial meetings can devote more time towards laying out strategic plans and ensuring sustainable success for clients.
3. Promotion of Self-Onboarding
The operation guide has amassed over 1,900 views, empowering users to self-manage their onboarding process. Key features such as the ability to save search criteria and utilize AI recommendations are now more accessible, fostering user independence.

Future Outlook

Moving forward, Nehan plans to analyze usage data and completion rates to improve the onboarding process dynamically. Continued investment in user experience (UX) will enable more clients to navigate Labid effortlessly. This will also allow CS managers to focus on delivering valuable assistance, building a system that continues to evolve positively with user needs.

Quotations from Nehan’s Leadership

In a statement, Tsurumaki, a representative from Nehan, said, "Our aim is to establish Labid as an indispensable infrastructure for all involved in public sales. The implementation of TechTouch will enable us to automate operational navigation, allowing us to focus more strategically on client success. We aim to keep investing in improving UX, ensuring that all public sales participants find Labid a comfortable tool for their needs."

About Nehan Inc.

Nehan is a start-up with a vision to "Create a New Public Together," dedicated to dissolving the boundaries between the private sector and government to address systemic issues. By offering the public sales AI workflow, Labid, Nehan aims to enhance business opportunities for enterprises while improving operational efficiency on both government and private fronts.

Website: Nehan Inc.

About TechTouch

TechTouch is a digital adoption platform (DAP) allowing for no-code creation and implementation of user guides, significantly alleviating the burdens on system administrators while streamlining user experiences. With over 10 million users as of January 2026, it enjoys a leading market share in Japan and is celebrated for its design, including multiple accolades such as the Good Design Award. TechTouch is focused on bolstering Japan’s digital transformation (DX) and customer experience (CX) efforts through the advancement of its AI-driven features.

Website: TechTouch