#Japan #Cybersecurity #Tokyo #IT Support #Thinca

Thinca Launches IT Business Support Service

Thinca, a leading developer of AI communication integration platforms based in Chiyoda, Tokyo, is taking a significant step to assist small businesses with their IT needs. Starting from April 24, 2024, the company has introduced an innovative service called IT Business Support. This service is specially designed to help small enterprises that are struggling to maintain adequate IT personnel and expertise.

Understanding IT Business Support

The IT Business Support service is a subscription-based model priced at 1,650 yen per month per PC (tax included). It offers comprehensive solutions for everyday IT challenges such as troubleshooting, advanced security measures, and even equipment malfunction coverage—all in one package. The features include unlimited remote support available from 9:00 AM to 9:00 PM, providing businesses peace of mind when technical issues arise.

Key Features of IT Business Support

• - 24/7 Technical Assistance: Clients can consult IT professionals without limitations on the number of inquiries, enabling them to resolve issues without interrupting their operations.
• - Advanced Security Software: The service includes a complimentary account of next-generation security software, Advanced Security + EDR, which aims to shield companies from sophisticated cyber threats, including ransomware.
• - PC Equipment Insurance: The plan also offers coverage for accidents, theft, and water damage, with annual compensation of up to 50,000 yen, ensuring that businesses can safeguard their equipment.

Background of Service Introduction

As companies globally push for digital transformation (DX), many small businesses face a pressing issue—the lack of dedicated IT personnel. Regular IT problems, such as setting up operating systems or managing unstable networks, can be overwhelming for individuals without specialized knowledge. Such challenges hinder their primary operations and increase the risk of cyberattacks, which have surged in recent years. Thinca aims to address these gaps and provide essential IT infrastructure support.

Thinca has a rich history of enhancing operational efficiency for over 3,100 companies through its platform, KaiKura. Responding to a growing demand to alleviate IT-related difficulties, the new IT Business Support service was developed to deliver robust and accessible support to enterprises.

Advantages of Adopting the Service

Implementing the IT Business Support service allows businesses without dedicated IT staff to manage troubleshooting, security, and equipment risks effectively. This means companies can dedicate their resources and effort to core business functions rather than dealing with tech problems.

1. Peace of Mind with Unlimited Consultations

Businesses will receive assistance for everything from basic OS setups to specific software queries. With year-round service availability, organizations no longer need to pause their workflow during tech mishaps, ensuring operational continuity.

2. Cutting-Edge Cybersecurity Measures

The service provides businesses with a security software account tailored to confront modern cyber threats. This not only protects against common malware but also includes features that help detect and recover from infections, minimizing potential damage.

3. Comprehensive Equipment Protection

Accidental damages and theft present real risks in today’s working environment. The policy included in the service protects against such instances, allowing entrepreneurs to focus on their business without financial worries related to equipment failures.

Looking Ahead

In continuing its efforts to support firms, Thinca is expanding its role beyond customer-facing aspects to include infrastructure backing as well. Through the IT Business Support service, the company is committed to contributing to Japan's productivity by functioning as a reliable IT partner for small businesses.

To celebrate this new offering, Thinca is hosting an online seminar aimed at small businesses without dedicated IT personnel or whose leaders manage IT tasks themselves. This session, titled Successful DX Roadmap for Small Businesses, will take place on May 15, 2026, from 1:00 PM to 1:30 PM via Zoom. Attendance is free, further aiding small enterprises in their digital transformation journey.

Conclusion

To learn more about the IT Business Support service and to register for the upcoming seminar, interested parties can visit the official website.

About Thinca

Founded on January 8, 2014, Thinca specializes in IT system planning and cloud service solutions, contributing to improved operational efficacy for businesses nationwide. For more detailed insights into their strategies, you can visit their IR note.