TTEC Egypt's New Cairo Facility: A Major Leap in CX Innovation and Growth

TTEC Holdings, Inc., a leader in customer experience technology, has made headlines with the opening of its latest facility in Cairo's Maadi Technology Park. This move not only reflects TTEC's commitment to expanding its presence in Egypt but also reinforces its position as a key player in the realm of AI-enhanced customer experience solutions.

A Strategic Decision for Expansion

Launched just a year ago, TTEC Egypt quickly recognized the need for expansion due to increasing client demand. The newly inaugurated site represents a substantial investment aimed at tapping into Egypt's rich talent pool. The facility is designed to optimize customer experience (CX) delivery for TTEC's global clients, combining innovative technology with the region’s skilled workforce.

John Abou, President of TTEC Engage, stated, "The opening of our new Cairo site marks a significant step in our expansion within Egypt's dynamic market." The global reach of TTEC is set to grow further as it takes advantage of Egypt's multilingual capabilities and strategic geographical position. Abou highlighted the site as an ideal hub for delivering world-class, AI-enhanced customer experience solutions on a global scale.

Ribbon-Cutting Ceremony and Official Launch

The grand opening ceremony was held on February 5, commemorated by a ribbon-cutting attended by prominent figures such as Dr. Amr Talaat, Egypt's Minister of Communications and Information Technology. His remarks underscored the importance of TTEC’s expansion, noting Egypt's status as a top offshoring destination backed by robust digital infrastructure and a youthful workforce.

Dr. Talaat emphasized, "The government's efforts are geared toward attracting investments, which subsequently create jobs and boost digital exports. TTEC's arrival is a testament to our growing ICT sector."

Strengthening Local Economy and Careers

With the new site, TTEC aims to significantly create more job opportunities for local talent while ensuring top-notch customer engagement services. Ahmed Elzaher, CEO of Egypt's Information Technology Industry Development Agency (ITIDA), reiterated the importance of TTEC's expansion, emphasizing Egypt's highly skilled workforce. He stated that ITIDA is dedicated to enhancing Egypt's competitiveness in the global market.

The new facility is expected to enhance TTEC's capability to deliver AI-driven, multilingual customer experience solutions to a diverse client base. Elzaher also mentioned ITIDA's ongoing efforts to foster a conducive environment for outsourcing, which enhances Egypt's capabilities in quality service delivery.

New Client, New Horizons

In addition to the opening of the new site, TTEC is proud to announce the addition of a key client specializing in on-demand pay solutions to its roster. This partnership marks a significant leap forward in TTEC's ability to deliver technology-driven support that enhances customer experiences in real-time financial solutions. TTEC's expertise in this sector was a decisive factor in winning this on-demand payments provider as a client.

Abou highlighted the importance of customized AI-driven support, ensuring the new client's offerings can meet consumer needs swiftly and effectively. As TTEC grows its portfolio, it continues being recognized for workplace excellence, with its Cairo hub recently honored as a Great Place To Work®.

Conclusion

TTEC's expansion in Egypt not only strengthens its operational capabilities but also boosts local economic development and career opportunities. With a strategic focus on AI-enhanced customer experiences and a commitment to leveraging local talent, TTEC is poised to redefine customer service excellence in the region and beyond. For more information on TTEC Egypt's growth and opportunities, visit ttec.com/global-locations/egypt.