Unlocking Next-Gen IT Asset Management with SysAid and Lansweeper

Enhancing IT Asset Management with SysAid and Lansweeper

SysAid, a prominent global provider of AI-driven IT service management (ITSM) solutions, has taken a major step forward in enhancing its offerings. The company recently announced an integration with Lansweeper, recognized as a leader in IT Asset Management (ITAM) solutions. This strategic partnership is set to revolutionize how organizations manage IT services and assets, creating an integrated ecosystem that delivers more comprehensive insights and improves asset visibility.

With the inherent capabilities of SysAid's ITSM platform, which includes built-in native ITAM, businesses can manage IT services and assets from a unified system. The recent collaboration with Lansweeper significantly amplifies these capabilities, enabling organizations to gain deeper insights and better control over their IT ecosystems. By leveraging Lansweeper's advanced asset intelligence, this integration empowers IT professionals to uncover detailed asset configurations, monitor usage trends, and understand interdependencies.

Following a successful beta program, this integration is now fully operational, with numerous clients already benefiting from its advanced features for IT asset discovery and management. As Oded Moshe, VP of Strategic Product Partnerships at SysAid, explains, this advancement is a pivotal milestone aimed at delivering heightened value to customers. “By pairing SysAid’s robust ITSM platform with Lansweeper’s superior asset discovery tools, we are simplifying workflows and enhancing operational efficiency,” he states.

Bridging ITSM and ITAM

So, what do these advancements mean for traditional ITSM and ITAM services? IT Service Management primarily focuses on the delivery and support of IT services, while IT Asset Management provides complete oversight and control over the organization's IT assets. Without a robust ITAM strategy, IT teams often grapple with outdated asset data, compliance issues, and ineffective service management.

The integration of ITAM within ITSM allows organizations to merge these functions, making accurate asset data a cornerstone for informed decision-making. This means stronger security protocols, enhanced operational efficiency, and the ability to pivot quickly in a fast-changing environment.

Lansweeper’s Chief Product Officer, Maarten Saeys, is equally optimistic about the collaboration. He highlights the synergy created from combining the two platforms: “The integration automates updates to the Configuration Management Database (CMDB), enhances visibility of assets across IT, IoT, and Operational Technologies, and streamlines workflows. This allows IT teams to thrive in a data-driven decision-making process.”

Real-Time Insights and Automation

The true power of this integration lies in its capacity for real-time asset intelligence. Businesses will find that the enhanced visibility into every asset will allow them to proactively manage and optimize their resources. This level of insight not only empowers IT teams but also drives a more productive organizational culture by alleviating manual processes and eliminating information silos.

Organizations keen on witnessing this integration in action are invited to attend a webinar on February 25th, co-hosted by SysAid and Lansweeper. This event will showcase the benefits and real-world applications of the integration, featuring insights from existing users.

About SysAid

SysAid’s mission is clear: to empower organizations by leveraging AI to simplify their operations. By offering a seamless service management experience, they aim to liberate companies from mundane tasks, enabling employees to focus on what truly matters. Their service extends across more than 5,000 organizations from small businesses to Fortune 500 companies across 140 countries.

About Lansweeper

Founded in 2004, Lansweeper has positioned itself as a crucial partner in the field of IT asset management. With a platform that consistently scans and inventories a wide range of IT devices, Lansweeper provides actionable insights critical for businesses to minimize risks and optimize their IT assets. Their robust client list includes major players like Mercedes, FC Barcelona, and Nestle, showcasing their proven track record in delivering valuable insights in the IT landscape.

With the integration of SysAid and Lansweeper's technologies, organizations can now enjoy a more efficient and insightful approach to managing their IT assets, paving the way for future innovations in IT management services.