Florida City Gas Shines Bright as 2024 Customer Champion in Escalent Report

Florida City Gas Recognized as 2024 Customer Champion

Florida City Gas (FCG), a recognized subsidiary of Chesapeake Utilities Corporation, has recently earned the prestigious title of Customer Champion for 2024 according to a report by Escalent, a leading analysis and advisory firm specializing in the energy and utility sector. This accolade emphasizes FCG's dedication to customer service, safety, reliability, and community engagement in a competitive utility market.

The Escalent report evaluated 142 utilities across the United States, placing only 47 companies in the esteemed Customer Champion category. FCG not only led the southern region among natural gas providers, but it also ranked as the second highest nationwide, reflecting its commitment to fostering strong customer relationships.

Commitment to Excellence

FCG's achievement is a testament to the company's unwavering focus on quality service and customer satisfaction. As Jeff Sylvester, the company's Senior Vice President and Chief Operating Officer, stated, "Our corporate value of caring is central to our mission to deliver energy that makes life better for our communities." He emphasized the importance of maintaining customer trust through exceptional service, innovative technology, and enhanced safety measures.

Kim Estrada, Director of Customer Care Operations, echoed this sentiment, noting, "To be recognized for our strong customer relationships is a tremendous honor. This award reflects our commitment to meaningful connections with the people we serve as we support their evolving energy needs." FCG's continuous effort to adapt and innovate in response to customer feedback exemplifies its dedication to meeting the dynamic requirements of its clientele.

A Trusted Leader in the Utility Sector

Florida City Gas has set a benchmark within the utility sector, underlining its role as a leader in customer engagement and service delivery. This award is not the first for the company; it was previously honored by Escalent in 2022 as a "Most Trusted Utility Brand" and again in 2023 as the "Easiest to do Business With.” Such recurrent recognition confirms FCG's strategic initiatives and operational practices geared toward high-quality service.

With operations servicing over 121,000 customers across several Florida counties, including Miami-Dade and Broward, FCG manages approximately 3,800 miles of distribution pipelines and 80 miles of transmission. The company was acquired by Chesapeake Utilities Corporation in 2023, further enhancing its capabilities and outreach.

The recognition from Escalent is not merely a trophy for FCG but a reflection of a broader movement within the utility industry toward prioritizing customer experience. As the energy landscape evolves, FCG continues to lead by example, demonstrating that comprehensive customer care is not just beneficial but essential for sustained success in the energy sector.

In conclusion, Florida City Gas stands as a shining example of what it means to be a Customer Champion. Through its commitment to customer relationships, focus on safety and reliability, and dedication to community engagement, FCG redefines excellence within the natural gas utility industry. As the company looks to the future, its strategies will undoubtedly continue to resonate positively within the community it serves, fostering even stronger ties with its valued customers.