#Japan #Tokyo #Ltd. #HelpDog #noco Co. #self-support system

Noco Co., Ltd. to Present HelpDog at the 2025 Venture Summit

Noco Co., Ltd., headquartered in the Chuo Ward of Tokyo and led by CEO Ken Horibe, will showcase its cutting-edge self-support system, HelpDog, at the Sumitomo Realty Venture Summit 2025 on October 29 at the Shinjuku Sumitomo Building Triangle Plaza in Tokyo. This event, organized by Sumitomo Realty, is an exclusive business matching event aimed primarily at startups, providing opportunities for co-creation between established companies and startups, fostering new business development and growth.

Addressing the Challenges in Support Operations

In recent years, many businesses have faced a surge in support inquiries combined with a shortage of personnel, leading to complications in accessing necessary information as knowledge becomes scattered across individuals and departments. The increasing channels for information dissemination—such as manuals, chat, and internal notices—only add to the difficulty in finding information, significantly increasing the burden on support staff.

HelpDog was developed to transform this scenario into one where anyone can resolve issues independently. By integrating various support tools, including FAQ sites, AI chatbots, and inquiry forms, HelpDog enables users to access the needed information efficiently and self-sufficiently at any time, day or night.

Additionally, HelpDog employs AI to automatically analyze search logs and browsing trends, identifying gaps in information and areas for improvement. This enables the knowledge management team to maintain resources that are always up-to-date and user-friendly, leading to increased efficiency in handling inquiries and enhanced consistency in customer experiences.

Goals for the Exhibition and Future Prospects

During the event, Noco aims to demonstrate how HelpDog can streamline overall support operations and empower users to solve problems on their own through live demonstrations. Companies that have implemented this system have reported a 60% reduction in inquiries, showcasing the potential for enhanced productivity in support environments. HelpDog aspires to serve as the infrastructure for support, connecting businesses with customers and employees while ensuring the delivery of knowledge at speed.

Noco continues to strive towards creating a sustainable support system that promotes easy access to information for everyone.

Event Overview

• - Event Name: Sumitomo Realty Venture Summit 2025 (Organized by Sumitomo Realty)
• - Date and Time: October 29, 2025 (Wednesday) from 9:30 AM to 8:00 PM
• - Location: Shinjuku Sumitomo Building Triangle Plaza (2-6-1 Nishi-Shinjuku, Shinjuku, Tokyo)
• - Format: Invitation only
• - Event Website: Sumitomo Realty Venture Summit 2025
• - Showcase: HelpDog demo experience and implementation case studies

More about HelpDog

HelpDog includes integrated services such as FAQs, AI chatbots, and inquiry forms. It aims to provide users with an intuitive search experience and a clear user interface, enabling a reduction in inquiries and enhancing customer satisfaction. The system is designed to be user-friendly for support staff, even without specialized knowledge, thereby improving overall efficiency in corporate support operations.

Explore more on the official site: HelpDog

About Noco Co., Ltd.

Noco is dedicated to bridging the gap between companies and customers, transforming all voices into valuable insights. With technological solutions like HelpDog and the HelpDog Manual Automation Tool, we aim to reduce inquiries, streamline operations, and enhance customer experiences. Since our establishment in May 2017, we have committed to realizing a ‘Help Infrastructure’ that allows everyone to access information smoothly and act without confusion.

• - Company Name: Noco Co., Ltd.
• - Representative: Ken Horibe, CEO
• - Headquarters: 8-13, Kobunacho, Nihonbashi, Chuo Ward, Tokyo
• - Capital: 76.06 million yen (including capital reserve)
• - Corporate Website: Noco Inc.
• - Recruitment Site: Noco Recruitment
• - Press Release: Noco News