Fahad Saleem's Elevation to Chief Operating Officer at ChronicCareIQ

Fahad Saleem's New Role at ChronicCareIQ

ChronicCareIQ has made headlines by promoting Fahad Saleem to the position of Chief Operating Officer. This decision marks a significant step forward for the company, which is recognized nationally for its innovative care management solutions aimed at medical practices. Saleem's journey with ChronicCareIQ began in May 2023, when he took on the role of Vice President of Customer Success. Demonstrating exceptional leadership and dedication, he transitioned to Senior Vice President the following year, where he has been instrumental in overseeing the company's comprehensive operations.

As COO, Saleem will now manage the everyday operations at ChronicCareIQ, which includes supervising customer success, implementation, and support services. His role is not just limited to operational oversight; he is tasked with collaborating closely with the company’s commercial and technology leaders. Together, they will build strong teams and implement processes that will support the company's rapid growth in serving an increasing customer base.

A focal point of his new appointment involves spearheading a newly formed division dedicated to product management and innovation. This division is critical for ensuring that ChronicCareIQ remains agile and responsive to the evolving needs and trends within care management. By consolidating product management with the Innovations and Solutions department, Saleem aims to foster quicker and more creative responses to the demands of the healthcare landscape.

Matt Ethington, CEO and Founder of ChronicCareIQ, articulated the company's core mission: “Our mission is to relieve suffering, and that only happens when a practice is live, supported, and seeing results.” Ethington emphasized the importance of their technology in keeping care accessible through trusted medical practices. With thousands of physicians using ChronicCareIQ’s platform, the company has successfully enabled early detection of rising risks in chronic conditions, playing a pivotal role in improving patient outcomes.

Saleem, equipped with over 15 years of experience in scaling customer operations in healthcare technology, began his career at athenahealth, where he rapidly climbed the ranks from Project Associate to Senior Manager. This role entailed leading various implementations for physician practices. He then progressed to Azalea Health as Vice President of Client Services, where he notably expanded the services organization. Before joining ChronicCareIQ, he held the position of Vice President of Customer Operations at Canvas Medical.

In his own words, Saleem shared, “Over the past three years, I've watched customers use ChronicCareIQ to catch problems earlier and give their patients more attention between visits. That impact is what motivates our team every day.” His vision as COO is to ensure that every customer—old or new—receives stellar support and has a positive experience throughout their journey.

Founded in 2015, ChronicCareIQ has positioned itself as a leader in providing all-in-one care management systems for medical practices. Its platform seamlessly integrates with existing Electronic Health Record (EHR) and phone systems, allowing medical practices to engage with patients effectively between visits. With a goal to track chronic conditions and document care delivery efficiently, ChronicCareIQ has garnered recognition as the highest-rated care management software on Google Play and the Apple App Store.

Currently headquartered in Alpharetta, Georgia, ChronicCareIQ continues on its mission to alleviate suffering, as stated on their official website. This new chapter with Fahad Saleem at the helm of operations indicates a promising future for the company and the clients it serves, positioning itself as a pivotal agent in transforming patient care in the healthcare industry.