Gate City Bank and Alkami: Transforming Digital Banking for Growth and Security

Gate City Bank and Alkami: A Case Study in Transformation

In a significant advancement in digital banking, Gate City Bank, a mutual bank based in Fargo, North Dakota, has partnered with Alkami Technology, Inc. This collaboration has not only modernized the bank's digital experience but has also propelled it toward accelerated growth and enhanced security measures.

A Journey of Digital Transformation

Gate City Bank embarked on its transformative journey after assessing over 35 potential service providers. The decision to implement Alkami's Digital Sales and Service Platform marks a pivotal moment for the financial institution, which has a rich history spanning over 100 years. By integrating various systems—including account opening, digital banking, and marketing into one cohesive platform—Gate City Bank has created a seamless experience for account holders.

Jessica Ebeling, the bank's Executive Vice President and Chief Digital and Payment Officer, expressed her confidence in the partnership. "My team would go through a digital banking conversion again in a heartbeat if it meant we would be where we are today with the Alkami Digital Sales and Service Platform," she noted. Ebeling emphasized the importance of having a partner that not only understood the nuances of digital transformation but also encouraged innovative thinking.

Metrics That Matter

The results of this partnership are evident in impressive growth metrics. Within a short timeframe, Gate City Bank achieved a 61% increase in digital banking logins, highlighting how the new platform has optimized user engagement. More importantly, the bank launched over 60 targeted marketing campaigns, influencing about 29,000 customers and generating more than $541 million in cross-sell opportunities.

The return on investment (ROI) has been remarkable, with a staggering 63-fold increase attributed to Alkami's data-driven marketing solutions. This ROI is a compelling testament to how effective digital transformations can boost a bank's profitability and market presence, particularly in the increasingly competitive financial landscape.

Prevention of Fraud Losses

Fraud prevention has emerged as another focal point for Gate City Bank. In collaboration with Alkami, the bank has successfully leveraged advanced technologies to enhance security measures. By deploying partnership resources like BioCatch, which identifies suspicious behavior in real-time, the bank achieved a 97% capture rate for account takeovers, preventing about $650,000 in potential fraud losses in just six months.

This proactive approach to security underscores the significance of integrating robust fraud prevention mechanisms into digital banking platforms. As cases of cybercrime continue to escalate, such measures are crucial for safeguarding both the institution and its customers.

Modernizing Customer Engagement

Furthermore, Gate City Bank’s investment in the Alkami platform has enabled the bank to modernize its account opening process significantly. The introduction of MANTL Retail Account Opening in March 2026 has reduced the average online retail account opening time to a remarkable 4.65 minutes. This quick and efficient process not only enhances customer satisfaction but also allows employees to manage applications with improved visibility.

A Model for Future Growth

Benjamin Conant, Chief Product Officer at Alkami, remarked on the bank's potential while utilizing the integrated platform. "Gate City Bank demonstrates what is possible when a financial institution moves beyond point solutions to a unified digital sales and service platform," he stated. This synergy of functionalities creates a continuous account holder journey, enabling the bank to acquire new customers more efficiently while enhancing engagement and maximizing lifetime value through every interaction.

Commitment to Community and Innovation

With a commitment to its communities, Gate City Bank has also marked its presence through philanthropy. Since 2003, it has contributed $49.7 million in philanthropic giving and nearly 370,000 volunteer hours, emphasizing its role as a responsible financial institution. The bank continues to invest in local causes, ensuring a better way of life for its customers and community members.

In conclusion, Gate City Bank's partnership with Alkami Technology is a shining example of how financial institutions can harness the power of technology to drive growth, enhance security, and create lasting relationships with customers. As they continue to innovate, they set a standard for what the future of digital banking should look like.