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Atomicwork Secures Strategic Investment from Okta Ventures

Atomicwork, a groundbreaking agentic IT service management (ITSM) platform tailored for the AI era, has recently announced a strategic investment from Okta Ventures. This partnership is set to amplify Atomicwork's mission of revolutionizing enterprise IT by merging advanced AI capabilities with robust identity security, ultimately unlocking rapid and secure productivity for employees.

Enhancing IT Support for the Modern Workforce

The new investment empowers Atomicwork to combine its unique Agentic AI technology with Okta's market-leading identity management solutions. This integration aims to streamline IT support processes, making them faster, more secure, and contextually intelligent. An example of this innovative approach is showcased in how employees can seek assistance instantly when encountering issues like unable to access Workday. With just a message to Atom (Atomicwork's Universal AI Agent) through popular platforms like Teams or Slack, the problem can be addressed effectively and securely.

The Atom AI verifies the user's identity by leveraging Okta’s security protocols, including assessing roles, group memberships, and device data. This ensures that the appropriate access policies are enacted without the need for traditional ticketing systems, significantly reducing wait times and improving user confidence in the security of the processes.

The Evolution of ITSM with AI-driven Solutions

Atomicwork’s commitment to minimizing the reliance on legacy ticketing systems aligns perfectly with Okta Ventures’ philosophy that sees identity as the cornerstone of trust in modern enterprise frameworks. By eliminating cumbersome workflows and enhancing real-time decision-making, the collaboration aims to deliver highly personalized and proactive support across various applications and devices, shifting IT service management paradigms towards seamless integration and user experience.

Atomicwork has already demonstrated its efficacy by achieving a reduction in ticket volumes by up to 60%, along with a notable increase in end-user satisfaction by over 25%. The empowerment of its Universal Agent with identity-driven workflows not only enhances the speed of service but also ensures compliance and trust.

Vijay Rayapati, Co-founder and CEO of Atomicwork, emphasized the core of their mission: “Legacy ITSM tools were built to manage tickets. We're building Atomicwork to eliminate them.” Furthermore, he stated that with Okta Ventures' backing, they are poised to accelerate their vision of integrating AI-native service management with comprehensive enterprise identity controls, empowering IT teams at every level.

Austin Arensberg, Senior Director at Okta Ventures, mirrored this sentiment, highlighting the importance of identity in establishing a secure environment for modern enterprises. He praised Atomicwork’s innovative approach in rethinking IT service management within the context of AI.

Looking Ahead

This collaboration marks a promising step toward a future where workplace efficiency, security, and user satisfaction are streamlined through advanced technologies. As Atomicwork continues to innovate within the space of IT service management, it invites enterprises to embrace this new frontier.

For those interested in learning more or requesting a demo, additional information is available at Atomicwork’s website.

About Atomicwork

Atomicwork is a forward-thinking service management platform developed for the AI age. It leverages agentic AI to automate day-to-day IT tasks, unify workflows internally, and deliver immediate and contextual IT service management solutions across platforms like Slack, Teams, and web browsers. With its headquarters in San Francisco and additional offices in India and Singapore, Atomicwork supports global enterprises.

About Okta Ventures

Okta Ventures focuses on investing in companies that develop leading-edge technologies centered around identity, security, and privacy. As part of Okta's identity cloud, the venture offers portfolio companies access to Okta's APIs and provides support for market expansion and brand growth.