Matsumoto Shinkin Bank Launches AI FAQ Service SAF for Better Efficiency

Matsumoto Shinkin Bank Adopts AI FAQ Service SAF

In a significant step towards modernizing banking operations, Kokopelli Inc., based in Chiyoda, Tokyo, has announced that its AI FAQ service, SAF, is now operational at Matsumoto Shinkin Bank, located in Matsumoto City, Nagano Prefecture. This innovative service aims to streamline processes and improve the quality of customer engagement by allowing bank employees to receive immediate answers from AI when they pose natural language queries.

Background of the Implementation

Matsumoto Shinkin Bank faced substantial challenges due to an overwhelming amount of information, including procedural guidelines and circulars from the past. Employees found it difficult to quickly access necessary information, leading to wasted time and decreased productivity. To tackle this issue, the bank decided to implement Kokopelli’s SAF, which leverages generative AI to provide prompt responses to inquiries regarding operational notes and documents. This adoption is expected to enable staff to obtain up-to-date information quickly, alleviate the burden of managing customer inquiries, and enhance productivity and service quality.