Thinca's Call Recording Device Certified for SoftBank's Otoku Hikari Phone Service

Thinca, a leading AI communication integration platform based in Chiyoda, Tokyo, has achieved an important milestone with the formal certification of its call recording device for use with SoftBank's corporate IP phone service known as Otoku Hikari Phone. This certification is set to enhance the communication capabilities for companies using this service, providing a secure and stable environment for implementing the KaiKura platform.

Growing Importance of Call Recording in Business

In today's business landscape, the importance of call recording has surged, particularly for compliance and customer service quality enhancement. Tracing calls has become essential for many sectors, such as finance, real estate, and healthcare, where high trustworthiness is required. Thinca's KaiKura platform has been instrumental in supporting visibility and efficiency in business communications, aiding organizations in optimizing their phone response systems.

With the recent certification, companies utilizing SoftBank's Otoku Hikari will now have access to the robust call recording features of KaiKura while maintaining the necessary carrier-grade communication quality. This certification not only validates the call recording device's connectivity but also ensures that businesses can adapt within their existing infrastructure without substantial modifications.

Three Key Benefits of Certification

1. Guaranteed Call Quality: The certified call recording device has been developed in accordance with SoftBank's SIP interface specifications. It has passed rigorous testing criteria established by SoftBank, ensuring a stable connection that does not impede voice communication and enhancing the accuracy of transcriptions and AI analysis.
2. Compatibility with Various Line Plans: The device is designed to work with a wide range of access items, including Voice Access and Ondemand Ether, among others. Companies can introduce this technology to their existing telephone setups without extensive changes to their current networks.
3. Secure Network Configuration: Installed outside of SoftBank's service provision area, the device does not compromise the security of the carrier's network. This configuration ensures that even businesses with stringent security requirements, such as financial institutions, can integrate it safely while maintaining their current structures.

Empowering Businesses with KaiKura

KaiKura serves as an AI communication integration platform that allows companies to manage conversations in the cloud. It organizes various forms of communication, including phone calls, emails, SMS, and LINE messaging, providing a comprehensive history tailored to each customer. This ensures that anyone in the organization can have the necessary context to improve service quality, reducing dependence on specific individuals.

With unlimited recording capabilities for both fixed and mobile calls, KaiKura utilizes AI for automatic transcription and summarization of recorded data. Additionally, it can identify potential issues or assess service quality through automated processing, thereby mitigating the strain on human operators while ensuring high standards of customer engagement are maintained.

Since its launch in August 2014, KaiKura has been adopted by over 3,000 companies across more than 6,000 locations, achieving an impressive retention rate of 99.9%. In recent years, it has earned significant accolades, including being named the CTI Leader in the ITreview Grid Award 2023 Winter edition and the top recognition for customizability at the BOXIL SaaS Award Spring 2023 for inbound call center systems.

About Thinca

Thinca, established on January 8, 2014, focuses on IT system planning, development, and consulting, alongside cloud service product development. Under the leadership of CEO Takahiro Ejiri and with a dedicated team of 71 employees, Thinca is committed to improving business communication systems and operational efficiency. The company's stock is listed under the Tokyo Growth Market with the code 149A. For more details, you can visit Thinca's official website.

For potential investors, the company provides insights into its business strategies and future growth on its IR note.