#Japan #Tokyo #web accessibility #E-Guardian #EG Testing

EG Testing Service Launches Web Accessibility Concierge

EG Testing Service Co., Ltd., part of the E-Guardian group based in Tokyo, has officially launched a monthly subscription-based managed service named 'Web Accessibility Concierge.' This innovative service aims to provide continuous support for maintaining web accessibility standards from the design phase of website development through to its operational stage post-launch.

With an increasing focus on creating a safe and secure internet environment, the E-Guardian group specializes in comprehensive internet security services including net patrol, customer support, debugging, and vulnerability diagnosis. Recently, they have also stepped up efforts to develop IT solutions leveraging advances in generative AI technology. EG Testing Service has been at the forefront by providing third-party verification, debugging, and quality assurance testing for software and hardware, including games, websites, and mobile applications.

As of April 2024, the amended Disability Discrimination Act mandates adherence to reasonable accommodations, resulting in a growing awareness of web accessibility needs. Despite this, many companies face challenges such as lacking personnel with specialized knowledge, high barriers to comply with JIS standards (JIS X 8341-3), and enormous revision costs, which often lead to delays in implementing accessibility measures or limiting efforts to occasional diagnostics and fixes. Issues identified post-coding often incur significant costs and labor due to necessary revisions.

To tackle these challenges, EG Testing Service has adopted the 'shift-left' methodology, which emphasizes quality checks from the early design stages, combined with a 'concierge' system that allows operators to easily ask questions at any time. This approach enables the service to maintain accessibility quality at a low cost on an ongoing basis.

The pricing model for this service is subscription-based, ensuring expert support in diagnosing design data as well as day-to-day consultation via chat tools. This offering is tailored not just for single projects; rather, it focuses on long-term 'prevention' and 'maintenance' of accessibility standards.

The service includes:
1. Support Desk: Using chat tools like Slack or Microsoft Teams, EG Testing Service provides real-time assistance as part of the customer's operational team, answering daily questions like concerns over color contrast or how to write alternative text for images, allowing for quick resolutions without the need for complex contractual processes each time.
2. Design Data Diagnosis: Prior to the coding phase, accessibility evaluations are done on designs created using Figma or Adobe XD, allowing early detection of issues such as insufficient color contrast or links that are hard to recognize, thus minimizing later revision costs and ensuring smoother project progress.
3. Regular Monitoring: Websites that are frequently updated face the risk of deteriorating accessibility, such as missed alternative text inputs or inappropriate link configurations. This service includes regular checks by specialists to identify and report overlooked errors quickly, helping maintain high-quality standards upon release.

In conclusion, this service aims to dispel the notion that accommodating accessibility is overly complicated or expensive, contributing to the realization of a universally usable web environment.

The E-Guardian group is committed to continuing to provide high-quality expert services and will remain dedicated to developing products and services that enhance people’s lives, aligning with their mission, 'We Guard All.'

About E-Guardian Group

Founded in 1998 and listed on the first section of the Tokyo Stock Exchange in 2016, E-Guardian transitioned to the Prime Market in 2022. As a comprehensive internet security company, they offer an array of services including net patrol, customer support, debugging, and vulnerability diagnosis across a robust network of 19 locations globally.

About EG Testing Service Co., Ltd.

• - Representative: Yutaro Tsutsumi
• - Location: 5-14-8 Nishi-Ikebukuro, Toshima City, Tokyo
• - Established: October 1, 2014
• - Capital: ¥25 million (as of September 30, 2025)
• - Business Activities: Debugging services for software and hardware
• - Website: EG Testing Service

About E-Guardian Co., Ltd.

• - Representative: Yasuhisa Takaya
• - Location: 1-2-8 Toranomon, Minato City, Tokyo
• - Established: May 1998
• - Capital: ¥1,967 million (as of September 30, 2025)
• - Business Activities: Comprehensive security services, including community site operations and compliance consulting
• - Website: E-Guardian