Transforming University Operations: Introducing Partnership Helpdesk BPaaS
Harmoni Plus Inc., based in Chiyoda, Tokyo, has launched a new service designed to assist universities in effectively managing their operations. The "Partnership Helpdesk BPaaS" (Business Process as a Service) represents a significant upgrade on traditional helpdesk support, employing agile methodologies and data utilization to offer tailored solutions for educational institutions across Japan.
Why the Shift to Next Generation BPaaS?
The university sector is currently facing various structural challenges, including digital transformation (DX) initiatives, a shortage of skilled personnel, and increasing operational complexity. Harmoni Plus aims to address these issues directly by redefining helpdesk support to align with universities' evolving needs. This service is not just about outsourcing (BPO) or Software as a Service (SaaS); it employs generative AI and proprietary tools to rapidly provide bespoke solutions that fit individual university processes and challenges.
Three Key Support Areas of the Service
The Partnership Helpdesk BPaaS offers comprehensive assistance in three primary areas:
- - Technical Support: This includes troubleshooting for PCs and AV equipment, account and IT asset management, IT Service Management (ITSM) implementation support, and IT literacy enhancement.
- - Academics and Student Support: Administrative support for scholarships, course registration, certificate issuance, grading, and assistance for international students, all while serving as a central inquiry contact.
- - User Support: Providing both on-site and remote support through a multi-channel approach, including chat, email, and phone, along with knowledge management and utilization data analysis.
Four Features That Realize a “Next Generation” Support System
1.
Agile BPO: A flexible system that can quickly respond to regulatory changes or feedback from on-ground staff. Applications logic can be adjusted immediately based on requirements.
2.
Balancing Quality and Productivity: By visualizing and improving non-standard tasks, the service aims to elevate quality while automating and optimizing standardized processes to boost productivity.
3.
Partnership-Oriented Support: Rather than a one-off implementation, support is customized to fit universities' growth stages, promoting sustainable partnerships.
4.
Shift Support Towards “Thoughtful Work”: The system is designed so that faculty members can focus on essential tasks like planning and system design, thus maximizing efficiency.
A Unique Approach to University Support
Unlike conventional BPO or SaaS providers that typically focus on outsourcing or functionality delivery, Harmoni Plus distinguishes itself with its partnership-oriented BPaaS model. The service is continually adapted based on each university's operational flows and organizational conditions, ensuring a phased and flexible approach to support.
Testimonials from the Field
Feedback from universities that have utilized previous iterations of this service has been overwhelmingly positive:
- - "The burden of inquiry response has decreased, allowing faculty to concentrate on their core responsibilities."
- - "Customer satisfaction at the support desk has improved, leading to greater trust from students."
- - "Transitioning during regulatory changes has been smooth and efficient."
Harmoni Plus looks to be a steadfast ally in the evolving landscape of higher education, providing responsive infrastructure support to foster ongoing growth and transformation within educational institutions.
Contact Information
- - Website: Harmoni Plus
- - Address: 7-5 Nibancho, Chiyoda, Tokyo, Japan
- - Phone: 03-6261-5172
- - Inquiry: Contact Us
In conclusion, the Partnership Helpdesk BPaaS by Harmoni Plus represents a vital innovation in university operational support that not only enhances productivity and efficiency but also fosters a collaborative and responsive relationship with educational institutions.