Telkomsel Expands 5G Network in Jakarta with Hyper AI Technology for Enhanced Connectivity During Holidays

Telkomsel's Ambitious 5G Expansion in Jakarta

Telkomsel, Indonesia's leading digital telecommunications provider, is making significant strides in expanding its 5G network across the urban areas surrounding Jakarta, specifically targeting the Jabodetabek region. This initiative is particularly timely, falling right before the festive seasons of Christmas and New Year 2024/2025, where the demand for reliable digital services is at its peak. With substantial support from Huawei, Telkomsel aims to enhance the digital infrastructure to ensure that residents can engage in holiday celebrations without connectivity issues.

Currently, Telkomsel's Hyper 5G network covers major routes throughout Jakarta. This extensive coverage includes important areas from the Soekarno-Hatta airport to Halim Perdanakusuma airport, as well as key development zones like Pantai Indah Kapuk and several business districts extending to the National Monument (Monas). The company has laid out plans for a systematic and strategic expansion of its 5G network to other significant locations in Indonesia in the near future, further solidifying its market position.

In terms of performance, Telkomsel’s 5G technology boasts internet speeds that are up to four times faster than 4G, with increased reliability and significantly lower latency. Since the commercial launch of the Hyper 5G network in 2021, Telkomsel has emerged as the most advanced network provider in Indonesia, equipped with over 1,400 5G base transceiver stations across 56 cities and regencies. This growth not only facilitates enhanced connectivity but also plays a crucial role in the country's ongoing digital transformation efforts.

Indra Mardiatna, the Chief Technology Officer of Telkomsel, expresses that the Jabodetabek area, being a central hub of economic activity and governance, has a strong penetration of 5G smartphones and a significant number of international roamers. He emphasizes that the Hyper 5G network is vital in responding to the increasing demands for high-speed data, enabling the realization of Indonesia's vision for 2045.

Utilizing Hyper AI for Enhanced Services

Telkomsel is also incorporating an end-to-end Hyper AI approach to optimize the efficiency and quality of its services. By leveraging Artificial Intelligence (AI), the company can quickly respond to network disruptions and manage network operations autonomously. This advanced technology ensures that customers receive optimal service, especially during peak times such as the holiday season, ensuring a superior experience at strategic Hyper 5G locations.

AI-driven services such as the virtual customer service assistant, Veronika, and the virtual account manager, Ted, provide rapid responses to user needs, significantly enhancing the overall service experience in this new 5G era.

Expecting High Demand During Holiday Celebrations

With the upcoming holiday season, Telkomsel predicts a dramatic increase of 14.8% in data traffic, equating to approximately 1,981 petabytes in total expected data load. The company has implemented extensive infrastructure optimizations for both its 4G and 5G networks, coupled with thorough network testing across crucial routes and strategic locations, to ensure that customers can easily access digital services.

Indra reiterates Telkomsel's commitment to delivering a sense of optimism and positive energy to the people during the holiday season. By optimizing access to connectivity and innovative solutions, Telkomsel aims to ensure that every customer can joyfully embrace and enjoy Christmas and New Year celebrations without interruptions.

For detailed insights on the Hyper 5G network and holiday services, customers can visit Telkomsel's dedicated Hyper 5G and Siaga NARU pages. Furthermore, a recent analysis by Ookla revealed that Telkomsel offers the fastest 5G mobile download speeds and the best mobile latency in the country, reinforcing its position as the premier 5G network provider in Indonesia.

With nearly three decades of operation, Telkomsel continues to uphold its role in Indonesia’s digital journey by expanding its 4G coverage, developing 5G technologies, and innovating in fixed broadband solutions. The company remains dedicated to enhancing the customer experience while adhering to ESG principles to positively influence the broader business community.