From Startup to a $600 Million Economic Powerhouse: Omaha Honors North End Teleservices CEO

Omaha's Recognition of Economic Leadership

In a shining moment for entrepreneurship and community development, Carmen Tapio, the founder and CEO of North End Teleservices, received the key to the city of Omaha on February 5, 2026. This honor, bestowed by Mayor John Ewing during the Annual Omaha Chamber of Commerce event, marks ten years of Tapio's transformative impact on the local economy. She is celebrated for leading her company from a nascent startup to a $600 million economic engine in the Midwest.

Since its inception in 2015, North End Teleservices has evolved to become the largest African American-owned business in Nebraska. Under Tapio's visionary leadership, the company has infused over $600 million into the regional economy. Its remarkable growth earned it a coveted spot on the Inc. 5000 list of the fastest-growing private companies for five consecutive years, and the recognition as one of Real Leaders’ impactful companies for 2025.

Mayor Ewing's proclamation highlighted Tapio’s commitment to inclusive economic growth, stating, “Carmen Tapio’s mandate has shown that when a leader possesses a heart for the community, their business becomes a vehicle for collective victory, creating a ripple effect of stronger families and a more inclusive economy.”

Tapio's influence, however, extends far beyond bolstering company revenues. She has served as the first woman to lead the Board of Directors for the Greater Omaha Chamber for two consecutive terms, evolving from a member to a mentor for emerging business leaders in the area. Her contributions include granting scholarships worth $60,000 to support twelve university students, ensuring a robust and diverse talent pipeline in the Silicon Prairie region.

In addition to her leadership at North End Teleservices, Tapio has launched Forever North Real Estate, aimed at bringing significant private investment to North Omaha. This initiative reimagines the area as a vibrant community where people can work, live, and enjoy leisure, embodying her belief that “the heartland is not just a place for business, but a space for revolutions.”

Reflecting on her achievements, Tapio underscores the importance of community and shared success. “Receiving the key to the city is not merely an honor for me; it is a testament to what can happen when we open doors for each other,” she expressed. This acknowledgment of her efforts not only celebrates her personal achievements but also emphasizes a broader mission to elevate the economic landscape of Omaha.

About North End Teleservices

North End Teleservices LLC stands as a global omnichannel provider of outsourced contact center services for both governmental and commercial sectors. The company is dedicated to job creation and positively impacting lives. Recognized as one of the top small businesses by the U.S. Chamber of Commerce for 2024, North End is a certified woman- and minority-owned business deeply committed to customizing contact center operations to meet the unique needs of its clients, whether they are small or large enterprises.

By prioritizing community engagement and economic empowerment, Carmen Tapio exemplifies a modern entrepreneurial spirit that continues to uplift the Midwest, proving that with vision and commitment, businesses can thrive while serving their communities effectively.