#United States #Dallas #AI Innovation #Quantum Metric #Felix AI

Quantum Metric Wins ISG Software Innovation Award for Felix AI

In the evolving landscape of digital analytics, Quantum Metric has secured a prominent place by winning the prestigious ISG Software Innovation Award for its groundbreaking generative AI platform, Felix AI. This award, which was announced at the ISG Sourcing Industry Awards gala on September 17, 2025, in Dallas, reflects Quantum Metric's continuous commitment to innovation in customer-driven analytics.

The Recognition

The Artificial Intelligence Award is part of the 2025 ISG Software Innovation Awards which honors companies that are revolutionizing IT and business processes through software advancements. Quantum Metric was selected for this accolade by an independent panel that recognized its unique approach in enhancing the speed and efficiency of digital experience analytics.

Felix AI is underpinned by advanced generative AI technology that has dramatically changed the way brands analyze their digital experiences. Unlike traditional analytics tools that often lead teams through lengthy data evaluations, Felix AI allows businesses to respond to customer needs in real-time, transforming raw data into actionable insights almost instantaneously.

Impact on Businesses

In just a short span of 18 months, Felix AI has proven to be a game-changer for global enterprises. Notable achievements include:

• - Reduction of analysis time: From hours to mere minutes.
• - Improved decision-making speed: Enhanced velocity by double-digit percentages.
• - Streamlined contact center operations: Lowered durations and costs associated with calls.

Mario Ciabarra, the CEO and Founder of Quantum Metric, emphasized the implications of this recognition. He stated, "This award validates the power of Felix AI to redefine how enterprises understand and respond to their customers. This is just the beginning. The future of AI analytics is autonomous, powered by intelligent agents that shift the focus from dashboards to decisions."

With the evolving capabilities of Felix AI, Quantum Metric is poised to lead the charge in transforming customer analytics. The company's innovative framework promises to take enterprises from mere data interpretation to data-driven decision-making that is empathetic and swift.

The Future of AI Analytics

Additional plans involve the upcoming limited beta release of Quantum Metric's agentic AI capabilities, which will further reshape how enterprises access analytics and derive insights. Early feedback suggests that these enhancements will significantly reduce the time needed to gather insights while broadening access to vital data.

Quantum Metric is committed to pioneering change in the digital landscape and continues to support leading brands in understanding their customer journeys with unmatched depth and speed. The platform currently aggregates insights from approximately half of the globe's internet users, equipping businesses across various sectors with nuanced understandings that align closely with their primary objectives.

For organizations eager to harness this breakthrough, more information is available at Quantum Metric's official site.

Conclusion

The recognition by ISG not only marks a milestone for Quantum Metric but also sets the stage for the future of AI in digital analytics. As Felix AI and further advancements are rolled out, businesses can expect to leverage AI to not just collect data, but to actively engage with it, enhancing the overall customer experience in unprecedented ways.