Awa Bank Enhances Online Services with LIQUID eKYC Integration

Awa Bank Enhances Its Service Portfolio with LIQUID eKYC

In a significant stride towards improving customer experience, Awa Bank has announced the integration of LIQUID eKYC, an online identity verification service, into its Web Reception Service. This move is set to revolutionize how customers handle cash card PIN resets, as these procedures will soon be entirely manageable online without the necessity to visit a physical branch or ATM.

The new feature will be launched on March 25, 2026, and is part of Awa Bank's commitment to providing seamless and efficient banking services to its clients in Tokushima Prefecture. Traditionally, the process of resetting a cash card PIN required customers to physically visit a bank branch or use an ATM, which often resulted in inconvenience and time loss. With the incorporation of LIQUID eKYC's IC Omakase Pack, Awa Bank is streamlining this experience.

How the LIQUID eKYC Service Works

LIQUID eKYC is designed to facilitate online identity verification during significant operations such as account openings, contract signings, and other essential transactions. Users will utilize either a smartphone to photograph essential ID documents, such as driver's licenses or My Number cards, or utilize the IC chip scanning functionality. The system cross-references these documents with real-time selfies, ensuring the utmost security and accuracy in identity verification.

The introduction of the IC Omakase Pack by Liquid does not only simplify the identity verification process but also reduces the number of data fields that customers need to fill out. Additionally, this service intelligently selects the best channel for the user based on their environment, thereby reducing the likelihood of customers abandoning the process.

Background on Awa Bank

Established in 1896, Awa Bank has a longstanding history in the Tokushima area and is committed to the principles of robust management and sustainable corporate value enhancement. As a regional leader, Awa Bank aims to ensure a sustainable society alongside all its stakeholders. With the launch of the online PIN reset system, Awa Bank continues to fulfill its role as a leading bank driving innovation and customer-centric banking practices.

Located in Tokushima City, Awa Bank's new online services represent a progressive step in banking, merging traditional values with modern technology to provide enhanced service efficiency.

Website: Awa Bank

LIQUID eKYC – A Leader in Online Identity Verification

LIQUID eKYC has been a frontrunner in the eKYC market for six consecutive years, providing a reliable and efficient online identity verification platform. With a cumulative protection count nearing 150 million verifications and partnerships with some 600 companies, LIQUID’s technology minimizes drop-out rates during the verification process. The efficiency of LIQUID eKYC hinges on advanced AI and biometric technologies that ensure a streamlined verification journey, thus making it an attractive choice for institutions seeking to modernize their KYC processes.

For further details on LIQUID eKYC, please visit: LIQUID eKYC.

The Future of Banking with Liquid

The integration of LIQUID eKYC by Awa Bank symbolizes a growing trend in the banking sector—leveraging technology to improve service delivery while enhancing security measures. Liquid, founded in 2018, aims to create a system where every individual can interact with services seamlessly and securely across various domains including finance, telecommunications, and real estate transactions.

For more information about Liquid, their innovative solutions, and their contributions to the banking industry, check their website: Liquid.

In conclusion, as Awa Bank embarks on this digital transformation journey, it provides its customers with an exciting preview of the bank of the future. The fusion of convenience and security ensures an enhanced customer experience, setting a new benchmark in the banking landscape of Tokushima and beyond.