#Customer Support #Australia #Sydney #AI Agents #Lorikeet

Lorikeet Sets a New Standard with its 'Team of Agents' Platform

In a significant leap forward for customer support technology, Lorikeet has unveiled its groundbreaking Team of Agents platform, designed to revolutionize the way businesses address and resolve customer issues. For the first time, multiple AI agents can work cohesively across various channels—including voice, chat, email, and SMS—delivering a much-needed holistic approach to customer service.

The Challenge of Traditional Support Solutions

Most businesses currently employ single-threaded deflection agents that merely summarize help articles or provide basic troubleshooting tips. These solutions often leave customers frustrated, as they don't effectively resolve complex issues. Lorikeet recognized this gap and developed a solution that not only guides customers but actively assists them in solving their problems.

Real-Time Collaboration Across Channels

The hallmark of Lorikeet's platform is its ability to coordinate multiple agents simultaneously in real-time. For instance, if a customer is dealing with a misplaced order, the AI can immediately contact a logistics provider to track it down, send a follow-up text to a doctor regarding a prescription, or even manage hotel bookings—all while keeping the customer informed through their preferred communication channel. This seamless integration elevates customer service by offering genuine resolutions rather than automated responses.

Client Success Stories

Prominent companies such as Airwallex, Flex, Linktree, Arbor, and Eucalyptus have opted for Lorikeet, highlighting its superiority over competitors like Decagon and Zendesk in head-to-head evaluations. The feedback is overwhelmingly positive, validating Lorikeet as a leader in the field. A client recently remarked, “Lorikeet excelled in every metric we tested.”

At Flex, a company focused on supporting renters to manage their payments effectively, Lorikeet replaced a rigid chatbot that struggled with complex tenant inquiries. They found that Lorikeet was significantly better at delivering policy-aligned responses in high-stakes situations, which ultimately improved customer satisfaction.

In the energy sector, Arbor has also seen remarkable outcomes, with customers frequently praising Lorikeet’s agents by name. Their expectation was not just to deflect inquiries but to genuinely tackle challenging customer issues, a goal Lorikeet achieved with ease.

Key Features of the Team of Agents

Truly Multi-Modal

Lorikeet's solution does not confine itself to a single channel. It can be deployed across voice, chat, email, and SMS, giving businesses the flexibility to engage customers in their preferred manner. This multi-channel approach enables real-world problem-solving capabilities, such as placing calls to essential vendors.

Fully Configurable

Each business has unique customer support needs, and Lorikeet understands this. Their platform allows customization depending on the nature of the inquiry, offering varying workflows that can adapt to specific client requirements.

Simultaneous Engagement

Whether it’s sending texts, making calls, or drafting emails, Lorikeet's specialized agents collaborate simultaneously to ensure comprehensive resolution of customer issues. This collaborative effort significantly improves operational efficiency and customer satisfaction.

Recognition and Future Outlook

Recently, Lorikeet was highlighted in Andreessen Horowitz's inaugural AI Spending Report, ranking as the top AI customer experience platform. This recognition underscores the increasing demand for AI solutions capable of delivering not just responses but effective resolutions.

Steve Hind, Co-founder and CEO of Lorikeet, encapsulated the essence of their mission, stating, “Customers are tired of being told how to fix their problems; they want someone to actually solve them.”

The Team of Agents platform, equipped with full voice integration, is set to be available on their website, www.lorikeetcx.ai, providing businesses with the tools they need to redefine customer service.

In conclusion, as Lorikeet continues to dominate the AI customer support landscape, the potential for innovation and improvement in user experiences is limitless. Companies looking to enhance their customer service capabilities would do well to consider the transformative power of this cutting-edge technology.