Collectly's Acquisition of Pledge Health to Enhance AI Automation in Patient Financial Processes

Collectly Enhances Patient Financial Experiences with Pledge Health Acquisition

In a strategic move to amplify its patient financial experience platform, Collectly has successfully acquired Pledge Health, a company focused on leveraging artificial intelligence to streamline pre-service processes in the healthcare sector. The announcement, made on March 26, 2026, highlights a significant step towards automating and improving the efficiency of patient financial workflows.

Collectly, which specializes in providing AI-assisted solutions for healthcare providers, aims to refine the patient experience by integrating Pledge Health's capabilities. This acquisition is particularly aimed at tackling the repetitive and cumbersome administrative tasks that healthcare facilities encounter when managing patient financial interactions. With this merger, Collectly enhances its offerings, promising a more seamless patient experience from the initial pre-service interaction through billing and payment completion.

Enhancing Operational Efficiency

One of the standout features that Pledge Health brings to the table is its advanced AI workflow engine, designed to automate high-friction pre-service financial workflows. By utilizing this technology, Collectly can now provide a more comprehensive financial journey for patients, including crucial tasks such as:
1. Coverage Verification: Reliable eligibility checks can now be executed automatically, along with the retrieval of important benefit details.
2. Financial Clearances: The newly integrated systems facilitate smoother financial clearance processes to ensure all necessary approvals and payments are secured ahead of patient visits.
3. Cost Estimation: Collectly’s enhanced capabilities mean accurate cost estimates can be quickly generated and updated in real-time based on changing patient information or circumstances.

The expected outcome of these added features is a notable reduction in manual follow-ups and administrative burdens on healthcare staff, allowing them to focus on more patient-centric tasks and interactions. Collectly envisions a future where the pre-service patient journey is not just automated but personalized, enhancing the overall patient experience in healthcare environments.

A Commitment to Patient-Centric Care

Levon Brutyan, CEO and Co-Founder of Collectly, remarked, "We aim to build a cohesive patient financial experience system where pre-service workflows are not just automated but tailored to individual needs in real-time." This underscores Collectly’s commitment to not merely provide a technical solution but to transform the financial experience in healthcare into something that is efficient, user-friendly, and patient-focused.

Shreya Jagarlamudi, Co-Founder of Pledge Health, commented on the synergies between both companies, stating, "By joining Collectly, we can enhance our already existing capabilities to reduce manual effort and uncertainty, ensuring that healthcare providers can focus more on patient care rather than financial administration."

Broader Implications for Healthcare Providers

For healthcare organizations, especially those grappling with staffing limitations and the complexities that come with pre-service tasks, this merger presents a welcome solution. Collectly now offers increased automation to streamline workflows, reduce costs associated with financial management, and maintain high standards for patient engagement—all without compromising on patient-focused care.

By taking this step, Collectly aims not only to expand its current offerings but to shift the focus from simply automating individual tasks to enabling a more comprehensive outcome-driven approach. This positions Collectly and Pledge Health as visionary players in the healthcare finance technology space—poised to reshape how patient interactions with financial processes are managed.

Conclusion

In conclusion, the acquisition of Pledge Health by Collectly represents a significant advancement in leveraging technology to enhance the patient financial experience in healthcare. As the complexities of patient financing continue to evolve, partnerships like these are crucial in streamlining operations and improving patient satisfaction. With a robust system in place, Collectly aims to set new standards in patient financial management, ultimately leading to better healthcare access and affordability for patients everywhere.